Key Account Manager - Retail Sector

Placements24; East London; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work arrangement

Travel allowance

Medical aid and retirement fund

Competitive base salary with uncapped佣

Job summary

Placements24 in East London is seeking an experienced Key Account Manager to oversee major retail partnerships in the Eastern Cape. You will develop strategic account plans, manage client relationships, and drive revenue growth through high-impact proposals and negotiations.

The role combines client-facing duties with cross-functional collaboration across sales, marketing, and operations. A strong track record in consumer goods, excellent communication, and CRM proficiency are essential, with

Qualifications

• Bachelor's degree required and relevant experience in key account management.
• Strong negotiation, communication, and presentation skills.
• Proven ability to manage large retail accounts and drive growth.
• CRM proficiency and strategic account planning experience.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets with key retail clients in East London and surrounding areas.
• Build and maintain strong, long-lasting relationships with decision-makers within partner retail organizations.
• Identify and pursue new business opportunities within existing accounts.
• Negotiate contracts, pricing, and terms to maximize profitability and client satisfaction.
• Collaborate with internal teams to ensure seamless execution of client requirements.
• Monitor market trends and competitive activities to identify opportunities.

Skills

Negotiation

Communication

Presentation

CRM expertise

Strategic account management

Education

Bachelor's degree in Business Administration, Marketing, Sales, or related field

Tools

Salesforce

Microsoft Office

Job description

About the Role

Our client, a prominent supplier of high-quality consumer goods, is seeking an experienced and results-driven Key Account Manager to oversee and grow relationships with major retail partners in the East London area and the broader Eastern Cape region. This hybrid role involves building strong, long-term partnerships, developing strategic account plans, and ensuring client satisfaction through exceptional service and product delivery. You will be instrumental in driving revenue growth and market share within key retail accounts. The ideal candidate will possess strong negotiation skills, a deep understanding of the retail landscape, and a proven ability to manage complex client relationships. This position offers a dynamic mix of client-facing interactions and strategic planning, supported by a flexible hybrid work model.

Key Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand business with key retail clients in East London and surrounding areas.
• Build and maintain strong, long-lasting relationships with key decision-makers within partner retail organizations.
• Identify and pursue new business opportunities within existing accounts.
• Negotiate contracts, pricing, and terms of business to maximize profitability and client satisfaction.
• Act as the primary point of contact for assigned key accounts, addressing inquiries and resolving issues effectively.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless execution of client requirements.
• Monitor market trends, competitor activities, and customer needs to identify strategic advantages and opportunities.
• Prepare and deliver regular reports on account performance, sales forecasts, and market insights.
• Conduct product presentations and training sessions for retail partners as needed.
• Represent the company professionally at industry events and trade shows.

Requirements

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years of experience in Key Account Management, Sales, or Business Development, preferably within the consumer goods or retail sector.
• Proven track record of successfully managing and growing large retail accounts.
• Exceptional negotiation, communication, and presentation skills.
• Strong understanding of sales principles and customer relationship management (CRM) techniques.
• Ability to develop and implement strategic account plans.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
• Ability to work independently and collaboratively within a hybrid work environment.
• Willingness to travel within the Eastern Cape region as required for client meetings and site visits.
• Strong analytical and problem-solving skills.

Benefits

• Attractive base salary with uncapped commission structure.
• Comprehensive medical aid and retirement fund contributions.
• Opportunity to manage significant retail partnerships.
• Professional development and training programs.
• Hybrid work arrangement offering a balance between office and remote work.
• Allowance for travel expenses incurred for client visits.