Key Account Manager

Philips; Gauteng; Hybrid; ZAR 450,000 - 800,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Medical aid and retirement fund

Professional development opportunities

Dynamic work environment

Flexible hybrid working model

Access to industry-leading tools

Job summary

LexisNexis Legal & Professional seeks a Key Account Manager for its Johannesburg, Gauteng hybrid setup. You will manage top clients, identify upsell opportunities, and collaborate with internal teams to ensure exceptional service and client satisfaction.

The role requires 3+ years in account management, strong communication, and a proven ability to navigate complex client organizations in a telecom-focused landscape.

Qualifications

• Minimum 3 years' sales/account management experience.
• Experience in managing key accounts and strategic relationships.
• Strong communication, negotiation, and relationship-building skills.
• Ability to work in a hybrid environment, in Johannesburg, Gauteng.
• Proficiency in CRM software and account management tools.
• Understanding of client and market dynamics.
• Ability to negotiate pricing and commercial terms.
• Bachelor's degree in Business/Marketing or related field.

Responsibilities

• Develop and maintain long-term relationships with key clients.
• Understand client objectives and provide strategic recommendations.
• Identify opportunities for upselling and cross-selling company products and services.
• Serve as the primary contact for assigned key accounts.
• Develop and execute account management plans to drive growth.
• Monitor client satisfaction and address issues proactively.
• Collaborate with internal teams to ensure seamless service delivery.
• Track account performance and report to management.
• Stay informed about industry trends and competitive landscape.

Skills

Key account management

High-value accounts growth

Communication & negotiation

Analytical problem solving

Hybrid work ability

CRM proficiency

Client-centric approach

Complex service articulation

Education

Bachelor's degree in Business/Marketing

Matric essential

Tools

CRM tools

Job description

Key Account Manager - Telecommunications

R450000 - R800000 per year

Johannesburg

About the Role
Our client, a leader in the telecommunications industry, is seeking a dedicated Key Account Manager to manage and grow relationships with their most important clients. This role is based in Johannesburg, Gauteng and operates on a hybrid model, requiring a strategic blend of in-office collaboration and remote client engagement. You will be responsible for understanding client needs, ensuring satisfaction, and identifying opportunities for upselling and cross-selling our client's services. The ideal candidate will possess exceptional relationship-building skills, strong analytical abilities, and a proven track record in account management. You should be adept at navigating complex client organizations and delivering tailored solutions that drive mutual success. We offer a supportive environment where you can leverage your expertise to nurture long-term partnerships and contribute directly to the company's growth, benefiting from the flexibility and structure of a hybrid work setup.

Key Responsibilities

• Develop and maintain strong, long-term relationships with key clients.


• Understand client business objectives and provide strategic recommendations.


• Identify opportunities for upselling and cross-selling company products and services.


• Serve as the primary point of contact for assigned key accounts.


• Develop and execute account management plans to drive client growth and retention.


• Monitor client satisfaction and proactively address any issues or concerns.


• Collaborate with internal teams to ensure seamless service delivery and support.


• Track account performance and provide regular reports to management.


• Stay informed about industry trends and competitive landscape.

Requirements

• Proven experience in key account management or a similar client-facing sales role.


• Demonstrated success in managing and growing high-value client accounts.


• Excellent communication, negotiation, and interpersonal skills.


• Strong analytical and problem-solving abilities.


• Ability to work effectively in a hybrid environment, requiring both remote and in-office presence in Johannesburg, Gauteng.


• Proficiency in CRM software and account management tools.


• Bachelor's degree in Business, Marketing, or a related field.


• A proactive, client-centric approach.


• Ability to understand and articulate complex service offerings.

Benefits

• Competitive salary with performance-based incentives and bonuses.


• Comprehensive medical aid and retirement fund contributions.


• Opportunities for professional development and career progression.


• A dynamic work environment within a leading industry player.


• Potential for flexible working arrangements within the hybrid model.


• Access to industry-leading tools and resources.

About Our Team

LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

Work in a Way That Works for You

We support a healthy work-life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you're most productive.

Working for You

• Medical Aid


• Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover


• Modern family benefits including adoption and surrogacy


• Study leave

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

Qualifications

• Higher Certificate or similar relevant tertiary qualification (NQF5)


• Diploma or relevant qualification (NQF6) advantageous


• Matric essential


• Additional sales or business development qualifications beneficial

Requirements

• Minimum 3 years' sales account management experience


• Strong understanding of client and market dynamics


• Proven experience managing key accounts and strategic customer relationships


• Extensive knowledge of sales principles and processes


• Ability to negotiate pricing and commercial agreements


• Intermediate proficiency in Microsoft Excel, Word and PowerPoint


• Valid unendorsed Code 8 driver's licence


• Strong communication, presentation and relationship management skills

KPA's

• Achieve revenue growth and sales targets across assigned key accounts


• Develop and maintain strategic relationships with decision-makers within customer accounts


• Identify new business opportunities and drive growth within existing client portfolios


• Create and manage account plans to support customer objectives and business goals


• Conduct monthly and quarterly business reviews with customers


• Ensure customer retention and high levels of customer satisfaction


• Prepare and deliver compelling client proposals, presentations and RFP responses


• Manage pricing negotiations to maximise profitability


• Maintain an accurate sales pipeline and provide regular reporting on account activity


• Resolve client concerns and provide value-added solutions to strengthen partnerships

Competencies

• Strong client relationship management skills


• Excellent negotiation and influencing abilities


• Business and financial acumen


• Results driven and target orientated


• Strong planning, organisational and reporting skills


• Ability to work under pressure in a fast-paced environment


• Excellent problem-solving and conflict management skills


• New business development capability