Key Account Catering Manager — Operations & Client Relations

Tsebo Solutions Group; Gauteng; Hybrid; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health & retirement benefits

Career growth opportunities

Executive networking events

Sandton location

Job summary

LexisNexis Legal & Professional in Johannesburg is seeking a Key Account Manager to drive revenue growth within higher education. This hybrid role blends new business development with strategic account management, focusing on retaining and expanding existing relationships and securing new opportunities with academic institutions.

You will engage faculty, librarians, procurement teams, and decision-makers, leveraging AI-driven insights to enhance engagement, product adoption, and digital

Qualifications

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success.
• Strong understanding of the academic and higher‑education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

Responsibilities

• Develop strategic account plans to maximize revenue and deepen relationships.
• Serve as primary contact for assigned key accounts ensuring service delivery and satisfaction.
• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Conduct regular business reviews with senior client stakeholders.
• Collaborate cross-functionally with internal teams to meet client needs.
• Monitor client satisfaction and address issues to ensure long-term partnership success.

Skills

Sales experience

Account management

CRM platforms

Stakeholder engagement

Digital sales tools

Education

Bachelor's degree in Business, Marketing, Education, or a related field

Tools

CRM platforms

Digital sales tools

Job description

Johannesburg

Full time

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About the Role

The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities. You'll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.

Key Responsibilities

• Market Analysis & Strategic Planning: Conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities. Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities. Use market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.
• Strategic Account Management: Manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth. Expand accounts through greater adoption of existing products and introduction of value-added solutions. Deliver successful renewals for allocated customer agreements and contracts. Identify and mitigate retention risks while strengthening long-term customer partnerships.
• Product Adoption & Stakeholder Engagement: Retain, grow, and secure product adoptions across academic institutions. Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers. Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service. Promote customer success, product utilisation, and long-term account advocacy.
• Business Development & Revenue Growth: Identify, qualify, and pursue new opportunities within existing and prospective accounts. Build pipeline through proactive prospecting, networking, and stakeholder engagement. Deliver tailored product demonstrations, presentations, and proposals. Negotiate and close new contracts, renewals, and commercial agreements. Achieve assigned new‑business, retention, and revenue‑growth targets.
• AI Enablement & Digital Fluency: Use AI‑powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity. Identify opportunities for AI‑enabled solutions that support digital transformation in academic institutions. Stay current with emerging AI trends in education, research, and academic publishing.
• Collaboration & Performance Reporting: Partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions. Share customer and market insights that inform product development and innovation. Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance. Provide regular sales forecasts, performance updates, and strategic recommendations.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, Education, or a related field.
• Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
• Strong understanding of the academic and higher‑education market.
• Demonstrated ability to manage strategic accounts while developing and securing new business.
• Experience using CRM platforms and digital sales tools.

About Our Team

LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world.

Work in a Way That Works for You

We support a healthy work‑life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you're most productive.

Benefits in South Africa

• Medical Aid
• A Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover
• Modern family benefits including adoption and surrogacy
• Study leave

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.

EEO Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Recruiter/Agency Information

Our client is seeking a strategic and relationship-driven Key Account Manager to manage and grow relationships with the company's most important clients in the prestigious Sandton business district and surrounding areas.

Key Responsibilities (Sandton)

• Develop and execute strategic account plans to maximize revenue and deepen relationships with key clients.
• Serve as the primary point of contact for assigned key accounts, ensuring exceptional service delivery and satisfaction.
• Identify and pursue opportunities for upselling and cross‑selling within existing accounts.
• Conduct regular business reviews and present strategic insights and value propositions to senior client stakeholders.
• Collaborate cross‑functionally with internal teams (e.g., product, support, operations) to meet client needs.
• Monitor client satisfaction and proactively address any issues or risks to ensure long‑term partnership success.

Benefits (Sandton)

• Highly competitive salary with substantial performance‑based incentives and bonuses.
• Comprehensive health, wellness, and retirement benefits.
• Significant opportunities for professional growth and career advancement.
• Access to executive networking events and industry conferences.
• A professional and dynamic work environment located in Sandton.