Fmcg B2B Key Accounts Manager – Drive Growth
Pronto Labour Team (Pty) Ltd
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Descripción de la vacante
LexisNexis Legal & Professional is seeking a proactive Key Account Manager for a telecommunications-focused portfolio in Johannesburg/Sandton. The role blends new business development with strategic account management in a hybrid setup, serving academic and professional clients and driving product adoption and revenue growth.
You will build trusted relationships with procurement, faculty, librarians, and decision-makers, coordinating with Marketing, Product, and Support teams, using AI-enabled
Formación
- Experience in key account management or client-facing sales.
- Track record of growing high-value accounts.
- Experience with CRM platforms.
- Understanding of higher education markets is a plus.
- Strong communication and negotiation skills.
Responsabilidades
- Develop and maintain strong, long-term relationships with key clients.
- Understand client business objectives and provide strategic recommendations.
- Identify opportunities for upselling and cross-selling company products and services.
- Serve as the primary point of contact for assigned key accounts.
- Develop and execute account management plans to drive client growth and retention.
- Monitor client satisfaction and address issues.
- Collaborate with internal teams to ensure seamless service delivery.
- Track account performance and provide regular reports to management.
- Stay informed about industry trends and competitive landscape.
Conocimientos
Educación
Herramientas
Descripción del empleo
Full time
The Key Account Manager drives sustainable revenue growth, market penetration, and strategic partnerships within higher education. This hybrid role combines new business development with strategic account management, focusing on retaining and expanding existing accounts while securing new opportunities.
You'll serve as a trusted advisor to academic institutions, faculty, librarians, authors, and decision-makers, driving product adoption, customer satisfaction, and digital transformation. AI fluency is essential to enhance sales effectiveness, customer engagement, and business outcomes.
- Market analysis & strategic planning: conduct market research to identify customer needs, competitor activity, emerging trends, and growth opportunities.
- Develop and maintain annual territory and account plans covering revenue objectives, account priorities, stakeholder strategies, and growth opportunities.
- Use market intelligence and AI-driven insights to improve territory planning, account prioritisation, and product positioning.
- Strategic account management: manage a portfolio of academic accounts to support customer retention, satisfaction, and sustainable revenue growth.
- Expand accounts through greater adoption of existing products and introduction of value-added solutions.
- Deliver successful renewals for allocated customer agreements and contracts.
- Identify and mitigate retention risks while strengthening long-term customer partnerships.
- Product adoption & stakeholder engagement: retain, grow, and secure product adoptions across academic institutions.
- Build trusted relationships with faculty, librarians, procurement teams, department heads, authors, and key decision-makers.
- Maintain regular virtual and in-person customer engagement, providing responsive, high-quality service.
- Promote customer success, product utilisation, and long-term account advocacy.
- Business development & revenue growth: identify, qualify, and pursue new opportunities within existing and prospective accounts.
- Build pipeline through proactive prospecting, networking, and stakeholder engagement.
- Deliver tailored product demonstrations, presentations, and proposals.
- Negotiate and close new contracts, renewals, and commercial agreements.
- Achieve assigned new-business, retention, and revenue-growth targets.
- AI enablement & digital fluency: use AI-powered tools to enhance customer engagement, sales planning, forecasting, pipeline management, and productivity.
- Identify opportunities for AI-enabled solutions that support digital transformation in academic institutions.
- Stay current with emerging AI trends in education, research, and academic publishing.
- Collaboration & performance reporting: partner with Marketing, Product, Customer Success, Editorial, and Support teams to deliver tailored customer solutions.
- Share customer and market insights that inform product development and innovation.
- Maintain accurate CRM records and monitor account health, product adoption, pipeline, and renewal performance.
- Provide regular sales forecasts, performance updates, and strategic recommendations.
- Bachelor's degree in Business, Marketing, Education, or a related field.
- Proven experience in sales, business development, account management, or customer success, preferably in education, publishing, information services, or technology.
- Strong understanding of the academic and higher-education market.
- Demonstrated ability to manage strategic accounts while developing and securing new business.
- Experience using CRM platforms and digital sales tools.
LexisNexis Legal & Professional serves customers in more than 150 countries and employs 11,800 people worldwide. As part of RELX, we use AI and advanced technologies to improve productivity and transform the business and practice of law. Our teams develop, test, and validate solutions in line with RELX Responsible AI Principles.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
We support a healthy work-life balance through wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. This hybrid role offers flexible working hours to help you work when you're most productive.
- Benefits in South Africa include Medical Aid, a Retirement Plan with risk benefits covering disability, critical illness, life and funeral cover, modern family benefits including adoption and surrogacy, and study leave.
- We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Our client, a prominent player in the telecommunications industry, is seeking a sophisticated and driven Key Account Manager.
Our client, a leader in the telecommunications industry, is seeking a dedicated Key Account Manager to manage and grow relationships with their most important clients. The role is based in Sandton, Gauteng, and operates on a hybrid model.
- Develop and maintain strong, long-term relationships with key clients.
- Understand client business objectives and provide strategic recommendations.
- Identify opportunities for upselling and cross-selling company products and services.
- Serve as the primary point of contact for assigned key accounts.
- Develop and execute account management plans to drive client growth and retention.
- Monitor client satisfaction and proactively address any issues or concerns.
- Collaborate with internal teams to ensure seamless service delivery and support.
- Track account performance and provide regular reports to management.
- Stay informed about industry trends and competitive landscape.
- Proven experience in key account management or a similar client-facing sales role.
- Demonstrated success in managing and growing high-value client accounts.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a hybrid environment, requiring both remote and in-office presence in Sandton, Gauteng.
- Proficiency in CRM software and account management tools.
- Bachelor's degree in Business, Marketing, or a related field.
- A proactive, client-centric approach.
- Ability to understand and articulate complex service offerings.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive medical aid and retirement fund contributions.
- Opportunities for professional development and career progression.
- A dynamic work environment within a leading industry player.
- Potential for flexible working arrangements within the hybrid model.
- Access to industry-leading tools and resources.
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