Telecoms Customer Support Specialist

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performanceBonu

Health benefits

Structured training programs

Career growth opportunities

Friendly and supportive team

Job summary

Placements24 in Benoni is seeking a Telecoms Customer Support Specialist to join the client services team. You will be the first point of contact for customers, handling inquiries, troubleshooting internet, voice, and mobile services, and ensuring a positive experience.

The role emphasizes clear communication, empathy with frustrated customers, and accurate CRM documentation. Training will cover product knowledge and support processes, with opportunities for career growth in the telecoms sector.

Qualifications

• Previous experience in customer service or technical support, preferably in the telecoms industry.
• Excellent communication and active listening skills.
• Proficiency in troubleshooting common technical issues related to internet connectivity and telecommunications devices.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding services, billing, and technical issues.
• Diagnose and resolve technical problems related to internet, voice, and mobile services.
• Guide customers through troubleshooting steps and provide clear, concise solutions.
• Document all customer interactions and issue resolutions accurately in the CRM system.
• Escalate complex issues to higher-level support or relevant departments when necessary.

Skills

Customer service

Technical support

Troubleshooting

Active listening

Communication

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Telecoms Customer Support Specialist to join their client services team in Benoni . You will be the first point of contact for customers, providing exceptional support for a range of telecommunications services and products. Your role involves troubleshooting technical issues, answering inquiries, and ensuring a positive customer experience. This is a vital position that directly contributes to customer satisfaction and retention, offering a great opportunity to build a career in customer relations within the tech sector.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding services, billing, and technical issues.
• Diagnose and resolve technical problems related to internet, voice, and mobile services.
• Guide customers through troubleshooting steps and provide clear, concise solutions.
• Document all customer interactions and issue resolutions accurately in the CRM system.
• Escalate complex issues to higher-level support or relevant departments when necessary.

Requirements

• Previous experience in customer service or technical support, preferably in the telecoms industry.
• Excellent communication and active listening skills.
• Proficiency in troubleshooting common technical issues related to internet connectivity and telecommunications devices.
• Ability to remain patient and empathetic when dealing with frustrated customers.
• Basic computer literacy and familiarity with CRM software.

Benefits

• Competitive annual salary and performance bonuses.
• Comprehensive health and wellness benefits.
• Structured training programs to enhance product knowledge and support skills.
• Opportunities for career growth within the customer service department.
• A friendly and supportive team environment.