Junior Telecoms Support Analyst

Placements24; Klerksdorp; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Mentorship program

Health benefits

Career progression

Job summary

Placements24 is seeking a Junior Telecoms Support Analyst to join a fully remote support team. This entry-level role focuses on diagnosing and resolving telecom issues, with a strong emphasis on learning and career growth in a supportive virtual environment.

You will provide first-level support via phone, email, and chat, while participating in a comprehensive training program and ongoing mentorship. A reliable home office setup and welcome to a growth-focused company are included.

Qualifications

• High school diploma or equivalent required; a diploma or certification is a plus.
• Strong interest in the telecommunications industry and technology.
• Excellent communication and active listening skills.
• Basic understanding of computer networks and troubleshooting techniques.
• Ability to learn quickly and adapt to new technologies and processes.
• Reliable internet connection and a suitable home office setup.

Responsibilities

• Provide first-level technical support for telecommunications services via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to internet, voice, and mobile services.
• Escalate complex technical problems to senior support staff or relevant departments.
• Maintain accurate records of customer interactions and issue resolution in the support system.
• Assist with the testing and deployment of new services and software updates.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.

Skills

Communication skills

Active listening

Troubleshooting basics

Learning quickly

Education

High school diploma

Relevant diploma or certification

Job description

About the Role

Our client is looking for an enthusiastic and detail-oriented Junior Telecoms Support Analyst to join their growing remote support team. This entry-level position is perfect for someone eager to launch a career in the telecommunications industry, providing essential technical support to customers and internal users. You will be instrumental in diagnosing and resolving a range of technical issues, ensuring customer satisfaction and network integrity. Working from home, you will be part of a supportive virtual environment where learning and development are highly encouraged, offering a fantastic foundation for future career growth.

Key Responsibilities

• Provide first-level technical support for telecommunications services via phone, email, and chat.
• Diagnose and troubleshoot customer issues related to internet, voice, and mobile services.
• Escalate complex technical problems to senior support staff or relevant departments.
• Maintain accurate records of customer interactions and issue resolution in the support system.
• Assist with the testing and deployment of new services and software updates.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.

Requirements

• High school diploma or equivalent; a relevant diploma or certification is a plus.
• Strong interest in the telecommunications industry and technology.
• Excellent communication and active listening skills.
• Basic understanding of computer networks and common troubleshooting techniques.
• Ability to learn quickly and adapt to new technologies and processes.
• Reliable internet connection and a suitable home office setup.

Benefits

• Competitive entry-level salary.
• Fully remote work arrangement with flexible scheduling options.
• Comprehensive training program and ongoing mentorship.
• Health and wellness benefits.
• Clear career progression path within the support and technical teams.