Junior Telecoms Support Specialist

Placements24; Randfontein; Hybrid; ZAR 112,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Flexible remote working

Structured training programs

Growth opportunities

Job summary

Placements24 is seeking a motivated Junior Telecoms Support Specialist to join our growing technical support team. The role is remote-friendly, serving clients across Gauteng and beyond, with a focus on first-line technical assistance and guided troubleshooting.

You will diagnose issues with broadband, VoIP and mobile networks, document interactions, and escalate complex cases to senior staff. A solid foundation in telecom concepts and strong communication are essential for success.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service or technical support role is preferred.
• Basic understanding of telecommunications concepts including broadband, VoIP, and mobile networks.
• Familiarity with troubleshooting common software and hardware issues.
• Excellent communication and interpersonal skills; ability to explain technical information clearly.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding telecommunications services and hardware.
• Diagnose and troubleshoot common technical issues related to internet connectivity, voice services and mobile devices.
• Guide customers through step-by-step solutions for resolving technical problems.
• Document all customer interactions, technical issues, and resolutions accurately in the support system.
• Escalate unresolved issues to higher-level support technicians or relevant departments for further investigation.
• Provide feedback to the team on recurring issues and suggest improvements to support processes and documentation.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Education

High school diploma

Job description

About the Role

Our client is looking for an enthusiastic Junior Telecoms Support Specialist to join their growing technical support team, which can be based remotely, serving clients in the Rustenburg area and beyond. In this role, you will provide first-line technical assistance to customers experiencing issues with telecommunications services and equipment. You will be instrumental in diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to senior team members. This is an excellent entry-level opportunity for individuals passionate about telecommunications and eager to build a career in a supportive, remote-friendly environment within the North West province.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat regarding telecommunications services and hardware.
• Diagnose and troubleshoot common technical issues related to internet connectivity, voice services and mobile devices.
• Guide customers through step-by-step solutions for resolving technical problems.
• Document all customer interactions, technical issues, and resolutions accurately in the support system.
• Escalate unresolved issues to higher-level support technicians or relevant departments for further investigation.
• Provide feedback to the team on recurring issues and suggest improvements to support processes and documentation.

Requirements

• High school diploma or equivalent required; relevant technical certifications are a strong asset.
• Previous experience in a customer service or technical support role is preferred.
• Basic understanding of telecommunications concepts, including broadband, VoIP, and mobile networks.
• Familiarity with troubleshooting common software and hardware issues.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive entry-level salary.
• Comprehensive benefits package including medical aid.
• Flexible remote working arrangements.
• Structured training programs to enhance technical skills.
• Supportive team environment with opportunities for growth.