Entry-Level Telecoms Support Specialist | Training & Growth

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training program

Career progression

Supportive environment

Employee discounts

Job summary

Placements24 in Soweto is seeking a Junior Telecoms Support Agent to join its customer service team. In this entry-level role you will handle customer inquiries, assist with basic troubleshooting, and provide clear information about services to ensure satisfaction.

You should have matriculation and strong communication, with a keen interest in telecommunications technology. The position includes a comprehensive training program, career progression opportunities, and a supportive work environment

Qualifications

• Matriculation or equivalent required.
• Call center or customer service experience is a plus but not required.
• Interest in telecommunications technology and willingness to learn.
• Excellent verbal communication and active listening skills.
• Proficient with computers and basic software.

Responsibilities

• Respond to customer inquiries via phone and email about billing and service information.
• Provide basic troubleshooting for common telecom issues.
• Guide customers through account setup and service activation.
• Document interactions accurately in the CRM system.
• Escalate complex issues to senior staff when needed.

Skills

Customer service

Active listening

Communication skills

Tech-savvy

Education

Matriculation

Tools

CRM software

Job description

Placements24 in Soweto is seeking a Junior Telecoms Support Agent to join its customer service team. In this entry-level role you will handle customer inquiries, assist with basic troubleshooting, and provide clear information about services to ensure satisfaction.

You should have matriculation and strong communication, with a keen interest in telecommunications technology. The position includes a comprehensive training program, career progression opportunities, and a supportive work environment