Junior IT Support Apprentice

Placements24; Pietermaritzburg; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive stipend

Structured training

Mentorship

Certifications

Full-time opportunity

Job summary

Placements24 is seeking a motivated Junior IT Support Apprentice to join their IT team in a remote-first environment. You will gain hands-on experience by supporting end-users, configuring devices, and assisting with network and security tasks as part of a structured learning path.

We offer comprehensive training, mentorship from industry professionals, access to IT certifications, and the potential for full-time employment upon successful completion of the apprenticeship.

Qualifications

• Interest in IT support and systems administration.
• Basic understanding of computer hardware and Windows/macOS.
• Clear communication and customer service skills.
• Willingness to undergo training and certifications.
• Access to stable internet and remote workspace.

Responsibilities

• Provide first-level technical support to remote employees.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Assist in troubleshooting and escalate complex issues.
• Perform system maintenance, updates, and security checks.
• Maintain records in the helpdesk system.
• Document IT procedures and user guides.

Skills

Learning mindset

Hardware & OS

Communication skills

Problem solving

Willingness to train

Remote workspace

Job description

About the Role

Our client is seeking an enthusiastic and driven Junior IT Support Apprentice to join their dynamic team. This is an exceptional opportunity for individuals passionate about technology to gain hands‑on experience and develop essential skills in a supportive, remote‑first environment. You will be an integral part of the IT department, contributing to the smooth operation of our client's digital infrastructure and providing crucial support to end‑users. We are looking for candidates eager to learn, grow, and kickstart their career in the IT sector, offering a structured learning path and mentorship from experienced professionals.

Key Responsibilities

• Provide first-level technical support to remote employees, addressing hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist in the troubleshooting of IT problems and elevate complex issues to senior IT staff.
• Perform regular system maintenance , updates, and security checks to ensure optimal performance.
• Maintain accurate records of IT assets, support requests, and resolutions in the helpdesk system.
• Document IT procedures and user guides for common technical issues.

Requirements

• A strong desire to learn about IT support and systems administration.
• Basic understanding of computer hardware , operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills , with the ability to explain technical concepts clearly.
• Good problem-solving abilities and attention to detail.
• Willingness to undergo training and achieve relevant certifications.
• Access to a stable internet connection and a suitable remote workspace.

Benefits

• Competitive stipend for the duration of the apprenticeship.
• Comprehensive training program and mentorship from industry experts.
• Opportunity to gain industry-recognized IT certifications .
• Exposure to a wide range of IT technologies and infrastructure.
• Potential for full-time employment upon successful completion of the apprenticeship.