Junior IT Support Apprentice

Placements24; East London; On-site; ZAR 79,000 - 95,000; Full time

Benefits offered by this job

Hands-on IT training

Mentorship program

Career advancement opportunities

Job summary

Placements24 is seeking a motivated Junior IT Support Apprentice to join the onsite IT team in East London. You will gain hands-on experience by providing first-level technical support, setting up workstations, and assisting with IT infrastructure.

The role emphasizes learning, teamwork, and practical problem solving in a professional office environment, with mentorship and training in hardware, software, and network fundamentals.

Qualifications

• Basic knowledge of PC hardware, software, and Windows/macOS operating systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent customer service and communication skills.
• Ability to work onsite as part of a team.
• Desire to learn and grow in IT.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware, software, and network devices.
• Troubleshoot operating systems, applications, and hardware issues.
• Assist in managing user accounts and permissions.
• Document technical issues and their resolutions.

Skills

Basic IT knowledge

Problem-solving

Customer service

Communication

Teamwork

Willingness to learn

Job description

Our client is looking for a technically inclined and proactive Junior IT Support Apprentice to join their onsite IT team. This role offers a hands-on learning experience, focusing on providing essential technical support to employees. You will be involved in troubleshooting hardware and software issues, setting up workstations, and ensuring the smooth operation of the IT infrastructure. This is an excellent opportunity for individuals eager to build a career in IT support and gain practical skills in a professional office environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, and network devices.
• Troubleshoot and resolve issues related to operating systems, applications, and hardware.
• Assist in managing user accounts and permissions.
• Document technical issues and their resolutions.

Requirements

• Basic knowledge of computer hardware, software, and operating systems (Windows, macOS).
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent customer service and communication skills.
• Ability to work effectively as part of an onsite team.
• A strong desire to learn and grow in the IT field.

Benefits

• A monthly stipend of 7800 ZAR.
• In-depth training in IT support, troubleshooting, and network fundamentals.
• Practical, hands-on experience with a variety of IT systems.
• Supportive team environment in a professional office setting.
• Potential for career advancement within the IT department.