Apprentice IT Support Specialist

Placements24; Pretoria; Hybrid; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Apprenticeship program

Competitive salary

Mentorship

IT exposure

Career path

Job summary

This Pretoria-based IT apprenticeship program offers comprehensive training in providing technical assistance and support for computer systems, networks, and software. You will be the first point of contact for users seeking technical help, diagnosing and resolving issues within a supportive IT department.

Responsibilities include first-level support via phone, email, or in-person; hardware and software installation, configuration, and maintenance; user account management; and documenting issues

Qualifications

• Grade 12 with strong academic record in math and science.
• Basic understanding of computer systems, networks, and operating systems (Windows, macOS).
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-focused attitude.
• Willingness to undergo formal training and obtain industry certifications.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve hardware and software issues, escalating complex problems to senior IT staff.
• Assist with user account management, password resets, and access permissions.
• Document technical issues and resolutions in a knowledge base.

Skills

Communication skills

Customer service mindset

Problem solving

Education

Grade 12 with strong math and science

Job description

About the Role

Our client is seeking eager individuals to embark on an IT career path as Apprentice IT Support Specialists in Pretoria . This program provides comprehensive training in providing technical assistance and support for computer systems, networks, and software. You will be the first point of contact for users seeking technical help, diagnosing and resolving issues effectively. This is an ideal entry point for individuals passionate about technology and eager to learn, working within a supportive IT department in the Gauteng province.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Install, configure, and maintain computer hardware , software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to senior IT staff.
• Assist with user account management, password resets, and access permissions.
• Document technical issues and resolutions in a knowledge base.

Requirements

• Grade 12 certificate with a strong academic record in math and science.
• Basic understanding of computer systems, networks, and operating systems (Windows, macOS).
• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-focused attitude.
• Willingness to undergo formal training and obtain industry certifications is essential for this Pretoria position.

Benefits

• Formal IT apprenticeship program with recognized certifications.
• Competitive apprentice salary with opportunities for advancement.
• Exposure to diverse IT infrastructure and technologies.
• Mentorship from experienced IT professionals.
• A path towards a career in IT infrastructure, cybersecurity, or network administration.