Junior Customer Support — On-Site Training & Growth

Placements24; Vereeniging; On-site; ZAR 67,000 - 89,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training

Career growth opportunities

On-site in Vereeniging

Job summary

WhatJobs Direct in Vereeniging, Gauteng invites applications for a Junior Customer Support Officer. This entry-level role focuses on handling inquiries, basic troubleshooting, onboarding, and CRM documentation in a collaborative office setting.

You will receive comprehensive training to develop communication, problem-solving, and system navigation skills while contributing to a positive customer care culture in the Vereeniging office.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong interpersonal skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Good listening and problem-solving skills.
• Ability to work effectively as part of a team.
• Eagerness to learn and develop skills in customer service.
• Must be able to work on-site in Vereeniging.

Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person.
• Provide accurate information and basic troubleshooting for customer issues.
• Escalate more complex issues to senior support staff.
• Document customer interactions and resolutions in the CRM system.
• Assist with customer onboarding processes.
• Follow communication procedures, guidelines, and policies.
• Work collaboratively with the customer support team to achieve collective goals.
• Contribute to a positive and productive work environment in the Vereeniging office.

Skills

Communication skills

Teamwork

Problem-solving

Customer service

Willingness to learn

Education

High school diploma

Job description

WhatJobs Direct in Vereeniging, Gauteng invites applications for a Junior Customer Support Officer. This entry-level role focuses on handling inquiries, basic troubleshooting, onboarding, and CRM documentation in a collaborative office setting.

You will receive comprehensive training to develop communication, problem-solving, and system navigation skills while contributing to a positive customer care culture in the Vereeniging office.