Junior Customer Support Officer

Placements24; Vereeniging; Sur place; ZAR 67 000 - 89 000; Plein temps

Avantages offerts par ce poste

Competitive starting salary

Comprehensive training

Career growth opportunities

On-site in Vereeniging

Résumé du poste

WhatJobs Direct in Vereeniging, Gauteng invites applications for a Junior Customer Support Officer. This entry-level role focuses on handling inquiries, basic troubleshooting, onboarding, and CRM documentation in a collaborative office setting.

You will receive comprehensive training to develop communication, problem-solving, and system navigation skills while contributing to a positive customer care culture in the Vereeniging office.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication.
• Strong interpersonal skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Good listening and problem-solving skills.
• Ability to work effectively as part of a team.
• Eagerness to learn and develop skills in customer service.
• Must be able to work on-site in Vereeniging.

Responsabilités

• Handle inbound customer inquiries via phone, email, and in-person.
• Provide accurate information and basic troubleshooting for customer issues.
• Escalate more complex issues to senior support staff.
• Document customer interactions and resolutions in the CRM system.
• Assist with customer onboarding processes.
• Follow communication procedures, guidelines, and policies.
• Work collaboratively with the customer support team to achieve collective goals.
• Contribute to a positive and productive work environment in the Vereeniging office.

Connaissances

Communication skills

Teamwork

Problem-solving

Customer service

Willingness to learn

Formation

High school diploma

Description du poste

About the Role

Our client, WhatJobs Direct, is seeking an enthusiastic and detail-oriented Junior Customer Support Officer to join their team in Vereeniging, Gauteng. This entry-level position is perfect for individuals looking to start and build a career in customer service and technical support. You will be responsible for assisting customers with their inquiries, resolving basic issues, and ensuring a positive interaction with our services. Comprehensive training will be provided, enabling you to develop essential skills in communication, problem-solving, and system navigation. We are looking for someone with a positive attitude, a strong willingness to learn, and a commitment to providing excellent customer care within a collaborative office environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person.
• Provide accurate information and basic troubleshooting for customer issues.
• Escalate more complex issues to senior support staff.
• Document customer interactions and resolutions in the CRM system.
• Assist with customer onboarding processes.
• Follow communication procedures, guidelines, and policies.
• Work collaboratively with the customer support team to achieve collective goals.
• Contribute to a positive and productive work environment in the Vereeniging office.

Requirements

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Good listening and problem-solving skills.
• Ability to work effectively as part of a team.
• Eagerness to learn and develop skills in customer service.
• Must be able to work on-site in Vereeniging.

Benefits

• Competitive starting salary.
• Comprehensive on-the-job training.
• Opportunity for career growth and advancement.
• Work in a supportive and team-oriented office environment.
• Gain valuable experience in customer service and support.
• Be part of a reputable company in the recruitment technology sector.