Customer Care Agent - Vereeniging

Placements24; Vereeniging; Vor Ort; ZAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Professional development

Supportive work environment

Work locally in Vereeniging

Overtime opportunities

Employee assistance program

Zusammenfassung

Placements24 in Vereeniging, Gauteng, is seeking a dedicated Customer Care Agent to join their office-based team. You will be the primary contact for customers, addressing inquiries and resolving issues to enhance satisfaction.

The role requires strong communication skills, attention to detail, and the ability to work collaboratively within a supportive environment in Vereeniging. Local applicants are preferred.

Qualifikationen

• Minimum high school diploma or equivalent; further education is a plus.
• Proven experience in customer care or service.
• Strong verbal and written communication.
• Ability to work under pressure and multitask.

Aufgaben

• Handle customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, and policies.
• Resolve complaints in a timely and satisfactory manner.
• Process orders, returns, and exchanges.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to supervisors.
• Follow communication protocols and guidelines.
• Gather customer feedback and support service improvements.
• Build and maintain positive customer relationships.
• Assist in training new team members on procedures.

Kenntnisse

Customer service

Communication

Problem solving

CRM software

Teamwork

Ausbildung

High School Diploma

Jobbeschreibung

About the Role

Our client is actively seeking a dedicated Customer Care Agent to join their team in Vereeniging , Gauteng. This role is crucial for maintaining and enhancing customer satisfaction by providing excellent support and service. As a Customer Care Agent, you will be the primary point of contact for customers, addressing their needs and resolving any issues they may encounter. This is an office-based position, offering a stable and collaborative work environment right in the heart of Vereeniging . If you have a passion for helping people, possess strong communication skills, and are committed to delivering outstanding service, this opportunity is ideal for you. Join our client's team and make a significant impact on their customer relationships within the Gauteng region.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalated complex issues to supervisors or relevant departments.
• Follow communication protocols and company guidelines.
• Gather customer feedback and contribute to service improvement initiatives.
• Build and maintain positive relationships with customers.
• Assist in training new team members on customer care procedures.

Requirements

• Proven experience in a customer care or customer service role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using customer service software and CRM systems.
• Ability to remain calm and professional under pressure.
• Team-oriented with a strong work ethic.
• Residing in or near Vereeniging , Gauteng.
• High school diploma or equivalent; further education is a plus.
• Attention to detail and ability to manage multiple tasks.
• A genuine desire to provide excellent customer support.

Benefits

• Competitive annual salary.
• Opportunities for professional development and advancement.
• A supportive and friendly work environment.
• Work locally in Vereeniging .
• Contribution to a company focused on customer satisfaction.
• Potential for overtime opportunities.
• Employee assistance program access.