Junior Customer Support Specialist - Growth & Training

Placements24; Bloemfontein; Presencial; ZAR 180.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training program

Mentorship

Leave entitlement

Descripción de la vacante

Placements24 in Bloemfontein invites applications for a Junior Customer Support Agent. This entry-level role focuses on delivering friendly, knowledgeable service to customers across phone, email, and in-person channels.

You will learn product details, assist with basic issue resolution, and maintain CRM records. A high school diploma and strong communication are required, with a supportive environment and mentorship to help you grow in your career in Bloemfontein.

Formación

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Based in Bloemfontein or willing to commute.
• Friendly, eager to learn and grow in customer service.
• Ability to learn new systems quickly and stay organized.

Responsabilidades

• Handle customer inquiries via phone, email, and in person.
• Provide clear information on products, services, and policies.
• Resolve basic issues and guide customers through troubleshooting.
• Escalate complex issues to senior colleagues as needed.
• Maintain accurate records in the CRM system.
• Support team meetings and training sessions.

Conocimientos

Customer service

Communication

Teamwork

Microsoft Office

Learn quickly

Educación

High school diploma

Herramientas

CRM system

Microsoft Office

Descripción del empleo

Placements24 in Bloemfontein invites applications for a Junior Customer Support Agent. This entry-level role focuses on delivering friendly, knowledgeable service to customers across phone, email, and in-person channels.

You will learn product details, assist with basic issue resolution, and maintain CRM records. A high school diploma and strong communication are required, with a supportive environment and mentorship to help you grow in your career in Bloemfontein.