Junior Customer Service Agent - Growth & Training

Placements24; Centurion; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Entry-level salary

On-the-job training

Team events

Wellness programs

Pension fund after probation

Uniform allowance

Job summary

Placements24 in Centurion, Gauteng, is hiring a Junior Customer Service Agent to join a busy retail services team. The role is office-based and focuses on handling inquiries, guiding customers through product and service information, and processing orders with care.

You will participate in comprehensive training and receive ongoing support to develop your customer service skills and advance within the company. A friendly, collaborative environment awaits driven individuals starting their careers.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Basic computer proficiency and familiarity with office software.
• Previous customer-facing experience is a plus.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer customer calls and respond to email inquiries promptly.
• Provide information about company products, services, and policies.
• Assist customers with order placement, returns, and exchanges.
• Troubleshoot basic customer issues and escalate complex problems to senior agents.
• Maintain accurate records of customer interactions in the database.
• Follow established procedures for handling customer complaints.
• Collaborate with team members to ensure smooth customer flow.
• Adhere to quality standards and service level agreements.
• Gather customer feedback to help improve services.
• Contribute to a positive and professional team environment.

Skills

Communication skills

Active listening

Problem-solving

Customer service experience

Basic computer skills

Team player

Reliability and punctuality

Education

High school diploma or equivalent

Job description

Placements24 in Centurion, Gauteng, is hiring a Junior Customer Service Agent to join a busy retail services team. The role is office-based and focuses on handling inquiries, guiding customers through product and service information, and processing orders with care.

You will participate in comprehensive training and receive ongoing support to develop your customer service skills and advance within the company. A friendly, collaborative environment awaits driven individuals starting their careers.