Customer Care Specialist - Vereeniging (Office-based)

Placements24; Vereeniging; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive work environment

Work locally in Vereeniging

Overtime opportunities

Employee assistance program

Job summary

Placements24 in Vereeniging, Gauteng, is seeking a dedicated Customer Care Agent to join their office-based team. You will be the primary contact for customers, addressing inquiries and resolving issues to enhance satisfaction.

The role requires strong communication skills, attention to detail, and the ability to work collaboratively within a supportive environment in Vereeniging. Local applicants are preferred.

Qualifications

• Minimum high school diploma or equivalent; further education is a plus.
• Proven experience in customer care or service.
• Strong verbal and written communication.
• Ability to work under pressure and multitask.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Provide accurate information about products, services, and policies.
• Resolve complaints in a timely and satisfactory manner.
• Process orders, returns, and exchanges.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to supervisors.
• Follow communication protocols and guidelines.
• Gather customer feedback and support service improvements.
• Build and maintain positive customer relationships.
• Assist in training new team members on procedures.

Skills

Customer service

Communication

Problem solving

CRM software

Teamwork

Education

High School Diploma

Job description

Placements24 in Vereeniging, Gauteng, is seeking a dedicated Customer Care Agent to join their office-based team. You will be the primary contact for customers, addressing inquiries and resolving issues to enhance satisfaction.

The role requires strong communication skills, attention to detail, and the ability to work collaboratively within a supportive environment in Vereeniging. Local applicants are preferred.