Junior Customer Service Agent

Placements24; Centurion; On-site; ZAR 156,000 - 234,000; Full time

Benefits offered by this job

Entry-level salary

On-the-job training

Team events

Wellness programs

Pension fund after probation

Uniform allowance

Job summary

Placements24 in Centurion, Gauteng, is hiring a Junior Customer Service Agent to join a busy retail services team. The role is office-based and focuses on handling inquiries, guiding customers through product and service information, and processing orders with care.

You will participate in comprehensive training and receive ongoing support to develop your customer service skills and advance within the company. A friendly, collaborative environment awaits driven individuals starting their careers.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Basic computer proficiency and familiarity with office software.
• Previous customer-facing experience is a plus.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer customer calls and respond to email inquiries promptly.
• Provide information about company products, services, and policies.
• Assist customers with order placement, returns, and exchanges.
• Troubleshoot basic customer issues and escalate complex problems to senior agents.
• Maintain accurate records of customer interactions in the database.
• Follow established procedures for handling customer complaints.
• Collaborate with team members to ensure smooth customer flow.
• Adhere to quality standards and service level agreements.
• Gather customer feedback to help improve services.
• Contribute to a positive and professional team environment.

Skills

Communication skills

Active listening

Problem-solving

Customer service experience

Basic computer skills

Team player

Reliability and punctuality

Education

High school diploma or equivalent

Job description

About the Role

Our client, a reputable retail services company, is looking for an enthusiastic and customer-focused Junior Customer Service Agent to join their dedicated team. This is an office-based role situated in the vibrant city of Centurion, Gauteng, ZA , offering a structured and supportive environment for individuals starting their career in customer service. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for every client. This position requires a proactive approach, strong communication skills, and a genuine desire to help others. As a Junior Agent, you will receive comprehensive training and ongoing support, enabling you to grow your skills and advance within the company. You will interact with customers through various channels, including phone, email, and in-person, providing information and assistance related to our client's products and services. We believe in fostering a collaborative atmosphere where team members can learn from each other and contribute to a shared goal of exceptional customer service. This is an excellent opportunity for a motivated individual to build a solid foundation in customer relations and develop a successful career path.

Key Responsibilities

• Answer customer calls and respond to email inquiries promptly.
• Provide information about company products, services, and policies.
• Assist customers with order placement, returns, and exchanges.
• Troubleshoot basic customer issues and escallate complex problems to senior agents.
• Maintain accurate records of customer interactions in the database.
• Follow established procedures for handling customer complaints.
• Collaborate with team members to ensure smooth customer flow.
• Adhere to quality standards and company service level agreements.
• Gather customer feedback to help improve services.
• Contribute to a positive and professional team environment.

Requirements

• High school diploma or equivalent qualification.
• Previous customer-facing experience, such as retail or hospitality, is a plus.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Basic computer proficiency and familiarity with office software.
• Ability to remain calm and professional under pressure.
• Eagerness to learn and adapt to new processes.
• Team player with a positive attitude.
• Reliable and punctual with a strong work ethic.
• Must be able to work from our Centurion, Gauteng, ZA office.

Benefits

• Entry-level salary with potential for growth.
• Comprehensive on-the-job training provided.
• Opportunity to learn from experienced professionals.
• Friendly and supportive office environment.
• Potential for performance-based bonuses.
• Access to employee wellness programs.
• Company-sponsored team events.
• Career development paths within the organization.
• Uniform allowance.
• Pension fund contribution after probation period.