Customer Support Administrator

Placements24; Vereeniging; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Overtime potential

Training opportunities

Stable work environment

Paid annual leave

On-site parking

Team-oriented culture

Exposure to logistics operations

Performance feedback and reviews

Career progression

Job summary

Placements24 is seeking a meticulous and organized Customer Support Administrator to join our Vereeniging-based operations in Gauteng. The role focuses on ensuring smooth communication between the company and clients, supporting the customer service department through a range of administrative tasks, order processing, and issue resolution.

The ideal candidate will have strong organisational skills, attention to detail, and proficiency with administrative software.

Qualifications

• Experience as a Customer Support Administrator or similar role.
• Strong organisational skills and high attention to detail.
• Proficient with Word, Excel, Outlook and CRM systems.
• Excellent written and verbal communication.
• Able to manage multiple tasks and meet deadlines.
• Customer-centric, friendly, and professional demeanor.
• Ability to work independently and in a team.
• Logistics/transport industry experience is advantageous.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle customer inquiries via phone, email, and in person with accurate information.
• Process orders, requests, and returns efficiently.
• Update and maintain customer records and databases.
• Prepare and distribute customer correspondence, reports, and docs.
• Coordinate with dispatch, sales and other departments to meet needs.
• Resolve basic complaints by gathering information and escalating when needed.
• Schedule appointments or follow-ups.
• Provide admin support to the customer service team.
• Ensure adherence to company policies in all interactions.
• Contribute to improving customer service processes and docs.

Skills

Customer service

Organisational skills

Attention to detail

Communication skills

Multitasking

Independent and team oriented

Discretion

Education

High school diploma or equivalent

Administrative qualifications

Tools

Microsoft Office Suite

CRM systems

Job description

About the Role

Our client, a dynamic logistics company, is looking for a meticulous and organised Customer Support Administrator to join their operations in Vereeniging, Gauteng. This role is crucial for ensuring the smooth flow of communication and information between the company and its clients, supporting the overall efficiency of the customer service department. You will be responsible for handling a wide range of administrative tasks that support customer inquiries, order processing, and issue resolution. The ideal candidate possesses excellent organisational skills, strong attention to detail, and proficiency in administrative software. You will act as a key point of contact for customers, providing timely updates and resolving basic queries, escalating more complex issues to the appropriate teams. We are seeking a proactive individual who can manage multiple tasks effectively, maintain accurate records, and contribute to a positive customer experience. This is an excellent opportunity for someone looking to build a career in customer support administration within a growing industry. The role requires a dedicated professional who can ensure all administrative aspects of customer interactions are handled with precision and care.

Key Responsibilities

• Manage customer inquiries via phone, email, and in-person, providing accurate information and support.
• Process customer orders, requests, and returns efficiently and accurately.
• Maintain and update customer records and databases with precise information.
• Prepare and distribute customer correspondence, reports, and documentation.
• Coordinate with other departments (e.g., dispatch, sales) to ensure customer needs are met.
• Assist in resolving customer complaints and issues by gathering information and escalating appropriately.
• Schedule customer appointments or follow-ups as needed.
• Provide administrative support to the customer service team.
• Ensure adherence to company policies and procedures in all customer interactions.
• Contribute to improving customer service processes and documentation.

Requirements

• Proven experience as a Customer Support Administrator or in a similar administrative/customer service role.
• Excellent organisational skills and a high level of attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously and meet deadlines.
• A customer-centric approach with a friendly and professional demeanor.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further administrative qualifications are a plus.
• Experience within the logistics or transport industry is beneficial for this Vereeniging role.
• Ability to handle confidential information with discretion.

Benefits

• Competitive salary and potential for overtime.
• Comprehensive benefits package including medical aid.
• Opportunities for training and skill development.
• Stable work environment within a growing company.
• Paid annual leave.
• On-site parking facilities.
• Team-oriented workplace culture.
• Exposure to operational aspects of the logistics industry.
• Regular performance feedback and reviews.Potential for career progression within the operations or administration departments.