Junior Customer Support Agent

Placements24; Bloemfontein; On-site; ZAR 180,000 - 230,000; Full time

Benefits offered by this job

Training program

Mentorship

Leave entitlement

Job summary

Placements24 in Bloemfontein invites applications for a Junior Customer Support Agent. This entry-level role focuses on delivering friendly, knowledgeable service to customers across phone, email, and in-person channels.

You will learn product details, assist with basic issue resolution, and maintain CRM records. A high school diploma and strong communication are required, with a supportive environment and mentorship to help you grow in your career in Bloemfontein.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Based in Bloemfontein or willing to commute.
• Friendly, eager to learn and grow in customer service.
• Ability to learn new systems quickly and stay organized.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Provide clear information on products, services, and policies.
• Resolve basic issues and guide customers through troubleshooting.
• Escalate complex issues to senior colleagues as needed.
• Maintain accurate records in the CRM system.
• Support team meetings and training sessions.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Learn quickly

Education

High school diploma

Tools

CRM system

Microsoft Office

Job description

About the Role

Our client, a growing enterprise based in Bloemfontein, Free State , is seeking an enthusiastic and customer-focused Junior Customer Support Agent to join their dynamic team. This entry-level position is perfect for individuals eager to kick-start their career in customer service and gain valuable experience within a supportive environment. You will be responsible for handling customer inquiries, resolving basic issues, and ensuring a positive customer experience. This role requires a friendly demeanor, strong communication skills, and a commitment to learning and professional development within the vibrant city of Bloemfontein .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide clear and concise information regarding products, services, and company policies.
• Assist customers in resolving basic issues and troubleshooting common problems.
• Escalate complex customer issues to senior support staff when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Adhere to all company policies and procedures to ensure consistent service delivery.
• Strive to achieve and exceed individual performance metrics, including response times and customer satisfaction.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to a positive and collaborative team atmosphere.
• Handle customer feedback with professionalism and relay relevant information to management.

Requirements

• High school diploma or equivalent qualification.
• Previous customer service experience is advantageous but not required; eager learners are encouraged to apply.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable attitude.
• Basic computer proficiency, including experience with email and Microsoft Office Suite.
• Ability to learn new systems and processes quickly.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Must be based in or willing to commute to Bloemfontein, Free State .
• A genuine passion for helping people and providing excellent service.

Benefits

• Competitive entry-level annual salary of ZAR.
• Comprehensive training program to equip you for success.
• Opportunity to grow within a reputable company in Bloemfontein .
• Supportive work environment with opportunities for mentorship.
• Standard company benefits including leave days.
• Potential for career advancement based on performance and dedication.