Italian Call Center Specialist | Remote Options

MCI; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking confident Italian Call Center Representatives in Cape Town to join a dynamic team delivering exceptional customer experiences. The role involves handling customer interactions across multiple channels, providing information and support, and ensuring accurate record-keeping and high-quality service.

Ideal candidates will have 1–2 years in a BPO customer service role, fluent English and Italian, and strong communication and problem-solving abilities in a fast-paced, target-driven

Qualifications

• Grade 12 / NSC or equivalent.
• 1–2 years in a customer service role within a BPO environment
• Fluent in English and Italian
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast-paced and target-driven environment
• Professional, adaptable, and customer-focused attitude

Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Skills

Multichannel support

Customer service

English & Italian

Education

Grade 12

Job description

MCI is seeking confident Italian Call Center Representatives in Cape Town to join a dynamic team delivering exceptional customer experiences. The role involves handling customer interactions across multiple channels, providing information and support, and ensuring accurate record-keeping and high-quality service.

Ideal candidates will have 1–2 years in a BPO customer service role, fluent English and Italian, and strong communication and problem-solving abilities in a fast-paced, target-driven