Graduate Trainee - IT Support

Placements24; Lenasia; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Entry-level salary

Comprehensive training

IT infrastructure exposure

Mentorship in Soweto

Career advancement

Job summary

Placements24 in Soweto is seeking a Graduate Trainee - IT Support to kickstart a career in technology. You will provide first-level end-user support, troubleshoot hardware and software, and help maintain IT infrastructure while learning about network administration and cybersecurity basics.

This entry-level role offers hands-on training, mentorship from experienced IT professionals in Soweto, exposure to a variety of IT technologies, and a clear path for growth within the IT department.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer systems, networks, and common software.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, and networks.
• Troubleshoot and resolve IT issues, escalating complex problems as needed.
• Assist in managing user accounts and access permissions.
• Document IT procedures and support solutions for the knowledge base.

Skills

Troubleshooting

Communication skills

Customer service

IT fundamentals

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Windows OS

MS Office

Networking basics

Job description

About the Role

Kickstart your career in technology with our client's Graduate Trainee - IT Support position, located in Soweto . This role is ideal for tech-savvy graduates looking to gain practical experience in managing and supporting IT infrastructure. You will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and maintaining system functionality. Working within a supportive IT department, you will learn valuable skills in network administration, cybersecurity basics, and user support. Our client is committed to fostering talent and providing a clear path for growth within the IT field, offering hands‑on experience in a dynamic environment.

Key Responsibilities

• Provide first‑level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain computer hardware, software, systems, and networks.
• Troubleshoot and resolve IT issues, escalating complex problems as needed.
• Assist in managing user accounts and access permissions.
• Document IT procedures and support solutions for the knowledge base.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer systems, networks, and common software applications.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Eagerness to learn and adapt to new technologies.

Benefits

• Competitive entry‑level salary and benefits.
• Comprehensive training in IT support and systems administration.
• Exposure to various IT technologies and infrastructure.
• Mentorship from experienced IT professionals in Soweto .
• Opportunities for career advancement within the IT department.