IT Support Technician Trainee

Placements24; George; On-site; ZAR 78,000 - 112,000; Full time

Benefits offered by this job

Stipend

Mentorship

Career progression

Training

Job summary

Placements24 is seeking an IT Support Technician Trainee in George, Western Cape. This apprenticeship provides hands-on training in troubleshooting, hardware/software setup, and end-user support in a fast-paced environment.

You will learn to configure networks, manage assets, and document issues while developing strong technical and customer service skills. The role offers mentorship and pathways to permanent IT roles upon successful completion.

Qualifications

• Matriculation certificate or equivalent qualification is essential.
• Passion for information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Customer-centric approach with a commitment to providing excellent service.
• Reliable, punctual, and strong work ethic.
• Candidates residing in or near George, Western Cape are strongly encouraged to apply.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software components.
• Troubleshoot and resolve technical issues related to operating systems, networks, and applications.
• Assist with network setup, configuration, and maintenance tasks.
• Perform regular system checks and preventative maintenance.
• Document technical issues and their resolutions in a helpdesk system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in IT asset management and inventory control.
• Continuously learn about new technologies and best practices in IT support.

Skills

Hardware basics

Operating systems (Windows/macOS)

Networking concepts

Troubleshooting

Customer service

Education

Matriculation certificate

Job description

About the Role

Our client, a prominent leader in the logistics and supply chain industry, is actively seeking a dedicated and eager IT Support Technician Trainee to join their growing team in George, Western Cape. This apprenticeship offers a unique pathway for individuals passionate about technology and seeking to build a solid foundation in IT support and network administration. You will be immersed in a fast-paced environment, receiving comprehensive training and practical experience in troubleshooting, maintaining, and optimizing IT systems. The role is designed to equip you with the essential skills and knowledge required to excel in the field of IT support. As an IT Support Technician Trainee, you will play a crucial role in ensuring the smooth operation of our client's technological infrastructure, supporting end-users, and contributing to the overall efficiency of the organization. This is an excellent opportunity to gain practical, hands‑on experience in a supportive and challenging setting in the heart of the Western Cape.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software components.
• Troubleshoot and resolve technical issues related to operating systems, networks, and applications.
• Assist with network setup, configuration, and maintenance tasks.
• Perform regular system checks and preventative maintenance.
• Document technical issues and their resolutions in a helpdesk system.
• Escalate complex problems to senior IT staff when necessary.
• Participate in IT asset management and inventory control.
• Continuously learn about new technologies and best practices in IT support.

Requirements

• A matriculation certificate or equivalent qualification is essential.
• A demonstrable passion for information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong problem-solving and analytical skills.
• Good verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• A customer‑centric approach with a commitment to providing excellent service.
• Must be reliable, punctual, and possess a strong work ethic.
• Candidates residing in or near George, Western Cape are strongly encouraged to apply.

Benefits

This apprenticeship provides structured training, mentorship from experienced IT professionals, and opportunities to work with cutting‑edge technology. A competitive stipend is offered during the training period, with the potential for a permanent role and salary increase upon successful completion. You will gain exposure to a wide range of IT challenges within a key industry. Our client is committed to employee development and offers pathways for further certifications and career advancement. Join our client and embark on a fulfilling IT career in a beautiful region of South Africa.