IT Support Specialist - Educational Software

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Training support

Modern IT equipment

Collaborative team culture

Job summary

Placements24 in Mbombela (Nelspruit) is seeking an IT Support Specialist to maintain computer systems and assist internal teams and external users of our educational software. The role blends on-site and remote work to resolve hardware, software and network issues, ensure data security and keep systems running smoothly.

The ideal candidate will have an IT/CS degree, hands-on experience with Windows and macOS, networking basics, strong problem-solving and customer service skills, and a

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, help desk operations, or a similar technical role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with common office productivity software and enterprise applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Troubleshoot and resolve IT-related problems in a timely and efficient manner.
• Manage user accounts, permissions, and access rights within the organization's IT systems.
• Assist with network administration tasks, including monitoring network performance and troubleshooting connectivity issues.
• Ensure the security of IT systems and data, implementing and enforcing security policies.
• Document IT procedures, solutions, and configurations.
• Collaborate with other IT team members on various projects and initiatives.

Skills

End-user support

Windows

macOS

Networking

Troubleshooting

Customer service

Documentation

Hybrid work

Education

IT/CS degree

Tools

Office software

Remote desktop

Networking tools

Job description

About the Role

Our client, an innovative educational technology provider with offices in Nelspruit , is seeking a diligent and skilled IT Support Specialist. This hybrid role is essential for ensuring the smooth operation of our technological infrastructure and providing timely support to our internal teams and external users of our educational software. You will be responsible for troubleshooting hardware and software issues, managing IT systems, and ensuring data security. Your expertise will be crucial in maintaining the reliability and performance of the tools that support learning and administration. This position offers a great opportunity to grow your IT career within the dynamic education sector in Nelspruit .

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, operating systems, and software applications.
• Troubleshoot and resolve IT-related problems in a timely and efficient manner.
• Manage user accounts, permissions, and access rights within the organization's IT systems.
• Assist with network administration tasks, including monitoring network performance and troubleshooting connectivity issues.
• Ensure the security of IT systems and data, implementing and enforcing security policies.
• Document IT procedures, solutions, and configurations.
• Collaborate with other IT team members on various projects and initiatives.

Requirements

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, help desk operations, or a similar technical role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with common office productivity software and enterprise applications.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work effectively in a hybrid environment, balancing remote and on-site responsibilities.

Benefits

Our client offers a competitive salary, health insurance, and a retirement savings plan. Employees in Nelspruit benefit from a dynamic work environment and opportunities for professional growth. The hybrid model provides a good work-life balance. We offer training and certification support, access to modern IT equipment, and a collaborative team culture. This role provides a stable career path with opportunities to advance within the IT department.