IT Support Specialist

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and benefits

On-the-job training

Supportive local work environment

Job summary

Placements24 is seeking a dedicated IT Support Specialist for Upington, Northern Cape to provide first-line end-user support across the organization.

You will diagnose hardware, software, and network issues, install and maintain IT systems, manage user accounts, and contribute to a knowledge base. A customer-focused mindset and problem-solving skills are essential.

The role offers training opportunities and a stable local environment as part of a growing regional business.

Qualifications

• High School Diploma or equivalent; IT certification (A+, Network+) highly desirable.
• Minimum of 2 years of IT support or similar role.
• Proficiency with Windows, macOS, and Microsoft Office Suite.
• Basic understanding of TCP/IP, DNS, DHCP.
• Experience with printer installation and troubleshooting.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple priorities.
• Familiarity with IT ticketing systems is a plus.
• Willingness to learn and adapt to new technologies.
• Experience supporting mobile devices (iOS, Android) is advantageous.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Assist with user account management, including setup and permissions.
• Create and maintain user documentation, how-to guides, and IT support knowledge base articles.
• Perform regular maintenance and upgrades on IT equipment.
• Escalate unresolved issues to appropriate senior IT staff or external vendors.
• Manage IT inventory and asset tracking.
• Assist in IT projects as needed, such as system rollouts or upgrades.
• Ensure compliance with IT policies and procedures.

Skills

Customer service

Problem solving

Interpersonal skills

Independent work

Multitasking

Education

High School Diploma

CompTIA A+ / Network+ (desired)

Tools

Windows

macOS

Microsoft Office

Job description

About the Role

Our client, a growing regional business conglomerate, is seeking a dedicated IT Support Specialist to join their team in Upington, Northern Cape . This role is essential for providing timely and effective technical support to end-users across the organization, ensuring smooth operation of all IT systems and hardware. You will be responsible for diagnosing and resolving hardware, software, and network issues, providing user training, and maintaining IT equipment. The ideal candidate is technically proficient, customer-focused, and possesses excellent problem-solving skills. This is a fantastic opportunity to contribute to a local business and ensure its technological needs are met efficiently.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and resolve technical problems efficiently and accurately.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Assist with user account management, including setup and permissions.
• Create and maintain user documentation, how-to guides, and IT support knowledge base articles.
• Perform regular maintenance and upgrades on IT equipment.
• Escalate unresolved issues to appropriate senior IT staff or external vendors.
• Manage IT inventory and asset tracking.
• Assist in IT projects as needed, such as system rollouts or upgrades.
• Ensure compliance with IT policies and procedures.

Requirements

• High School Diploma or equivalent; a relevant IT certification (e.g., CompTIA A+, Network+) is highly desirable.
• Minimum of 2 years of experience in IT support or a similar technical role.
• Proficiency in troubleshooting common hardware and software issues (Windows, macOS, Microsoft Office Suite).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with printer installation and troubleshooting.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple priorities.
• Familiarity with IT ticketing systems is a plus.
• Willingness to learn and adapt to new technologies.
• Experience supporting mobile devices (iOS, Android) is advantageous.

Benefits

Our client offers a competitive salary, basic benefits, opportunities for on-the-job training, a supportive local work environment, and the chance to be an integral part of a growing regional business. This role is based in Upington, Northern Cape , offering a stable and accessible career path.