Technical Support Specialist - Full-time

Placements24; Centurion; On-site; ZAR 77,000 - 94,000; Full time

Benefits offered by this job

Competitive salary (R85,000/yr)

Medical and dental insurance

Pension fund contributions

Professional development opportunities

Modern office facilities

Team-building events

Access to latest technology

Career growth in Centurion

Job summary

Placements24 in Centurion, Gauteng, ZA is seeking a skilled Technical Support Specialist for an on-site IT role. You will troubleshoot hardware, software, and network issues, support end-users, and help maintain our client’s technical infrastructure.

The ideal candidate has experience across Windows, macOS, and Linux, strong problem-solving and communication skills, and relevant IT certifications. A high school diploma is required, with higher degrees a plus; relocation to Centurion is expected.

Qualifications

• Proven experience in technical support or similar IT role.
• Strong understanding of Windows, macOS and Linux.
• Networking concepts and troubleshooting proficiency.
• Excellent problem-solving and communication skills.
• Based in Centurion, Gauteng, ZA or willing to relocate.

Responsibilities

• Provide first and second-level technical support to internal users and external clients.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with the setup and troubleshooting of user accounts and access permissions.
• Document support activities, resolutions, and system configurations in the IT knowledge base.
• Conduct regular system checks and maintenance to prevent potential problems.
• Collaborate with senior IT staff on infrastructure projects and upgrades.
• Stay current with technological advancements and industry best practices.
• Ensure compliance with IT security policies and procedures.

Skills

Windows OS

macOS

Linux OS

Networking basics

Troubleshooting

Customer service

Education

High school diploma

Associate/Bachelor in CS

Job description

About the Role

Our client is seeking a skilled and dedicated Technical Support Specialist to join their bustling team in **Centurion, Gauteng, ZA**. This is an on-site position, offering a hands-on experience within a dynamic IT environment. The ideal candidate will be adept at troubleshooting complex technical issues, providing timely and effective solutions, and ensuring the smooth operation of our client's technological infrastructure. You will be instrumental in supporting end-users, resolving hardware and software problems, and contributing to the overall efficiency of the IT department. We are looking for a proactive problem-solver with a strong technical aptitude and a commitment to exceptional service delivery. Join us in **Centurion, Gauteng, ZA** and be part of a team that drives technological excellence.

Key Responsibilities

• Provide first and second-level technical support to internal users and external clients.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with the setup and troubleshooting of user accounts and access permissions.
• Document all support activities, resolutions, and system configurations in the IT knowledge base.
• Conduct regular system checks and maintenance to prevent potential problems.
• Collaborate with senior IT staff on infrastructure projects and upgrades.
• Stay current with technological advancements and industry best practices.
• Ensure compliance with IT security policies and procedures.

Requirements

• Proven experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS, Linux), hardware, and networking concepts.
• Proficiency with common software applications and troubleshooting tools.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities for interacting with users of varying technical expertise.
• Ability to work independently and manage multiple tasks efficiently.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• High school diploma required; associate's or bachelor's degree in Computer Science or a related field is a plus.
• Must be based in or willing to relocate to **Centurion, Gauteng, ZA**.

Benefits

• Competitive annual salary of 85000 R .
• Comprehensive medical and dental insurance.
• Pension fund contributions.
• Opportunities for professional development and certifications.
• Modern office facilities and a collaborative work atmosphere.
• Regular team-building events and social activities.
• Access to the latest technology and tools.
• Potential for career growth within the IT department in **Centurion, Gauteng, ZA**.