Graduate Technical Support Specialist

Placements24; Upington; Híbrido; ZAR 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hands-on IT experience

Mentorship from IT professionals

Hybrid work model

Career advancement opportunities

Resumo da oferta

WhatJobs Direct is seeking a Graduate Technical Support Specialist for a hybrid role based in Upington, Northern Cape. You will provide high-level technical assistance, diagnose hardware and software issues, and ensure customer satisfaction.

This entry-level position offers opportunities to work with the IT team, grow skills, and contribute to process improvements. You will troubleshoot across hardware, OS, and network areas, and document resolutions while collaborating with senior staff.

Qualificações

• Bachelor's degree or Diploma in IT, Computer Science, or a related field.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Willingness to work in a hybrid model and Upington office.

Responsabilidades

• Provide first-line technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior technical staff when necessary.
• Install, configure, and maintain hardware and software applications.
• Document technical issues and resolutions in a knowledge base.
• Assist users with basic troubleshooting and usage guidance.
• Perform routine system checks and maintenance.
• Contribute to the improvement of support documentation and processes.

Conhecimentos

Hardware knowledge

OS familiarity

Troubleshooting

Customer service

Teamwork

Formação académica

Bachelor's or Diploma in IT/CS

Descrição da oferta de emprego

About the Role

Our client, WhatJobs Direct, is seeking a technically adept and customer-focused Graduate Technical Support Specialist. This hybrid role is based in Upington, Northern Cape , offering a blend of remote work and office-based support. You will be responsible for providing high-level technical assistance to clients, diagnosing and resolving hardware and software issues, and ensuring customer satisfaction. This is an excellent entry-level opportunity for individuals with a passion for technology and problem-solving to build a career in IT support. You will work closely with the IT team to troubleshoot complex issues and contribute to improving support processes. Our client values continuous learning and provides a supportive environment for professional growth in a hybrid work setting.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior technical staff when necessary.
• Install, configure, and maintain hardware and software applications.
• Document technical issues and resolutions in a knowledge base.
• Assist users with basic troubleshooting and usage guidance.
• Perform routine system checks and maintenance.
• Contribute to the improvement of support documentation and processes.

Requirements

• Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Familiarity with network concepts is a plus.
• Ability to work effectively both independently and within a team.
• Willingness to adapt to a hybrid work model.
• Must be able to work from our Upington office and remotely.
• Must be legally authorized to work in South Africa .

Benefits

• Hands-on experience in technical support and IT troubleshooting.
• Training on industry-standard hardware and software.
• Mentorship from experienced IT professionals.
• Hybrid work model for a balanced work-life integration.
• Opportunities for career advancement in the IT field.
• Supportive and collaborative team environment.
• Competitive contractor compensation.
• Exposure to diverse technical challenges and solutions.