Helpdesk Analyst

Placements24; Upington; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

PD & certs

Accommodation allowance

Team events

Employee assistance

Career growth

Job summary

Placements24 in Upington, Northern Cape, seeks a hands-on Helpdesk Analyst to provide first and second-level IT support across the organization. You will troubleshoot hardware, software, and network issues, manage tickets, and maintain IT systems to ensure high availability for a mining services company.

The ideal candidate has proven helpdesk experience, strong Windows and Office skills, and the ability to work on-site with minimal supervision.

Qualifications

• Proven experience as a Helpdesk Analyst, IT Support Technician, or similar role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with hardware and software installation and configuration.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, with the ability to interact professionally with users of all technical levels.
• Ability to work independently and as part of a team in an office environment.
• Must be able to work on-site in Upington.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a strong asset.
• A diploma or degree in IT, Computer Science, or a related field is advantageous.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person assistance for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Log, track, and manage all support requests using the IT helpdesk ticketing system.
• Escalate complex technical issues to senior IT staff or relevant vendors when necessary.
• Perform regular system maintenance, updates, and security checks.
• Assist in managing IT assets, including inventory of hardware and software.
• Develop and maintain IT documentation, including user guides and troubleshooting procedures.
• Provide basic training and guidance to users on IT best practices.
• Ensure compliance with IT policies and procedures.
• Stay current with emerging technologies and IT support trends.

Skills

Helpdesk experience

Windows OS

Microsoft Office

Network troubleshooting

Customer support

Communication

Teamwork

On-site work

Independent work

Education

Diploma or degree in IT/Computer Science

CompTIA A+

ITIL Foundation

Tools

TCP/IP

DNS

DHCP

Job description

About the Role

Our client, a well-established mining services company, is seeking a proficient Helpdesk Analyst to join their operational team in Upington, Northern Cape . This role is integral to providing first and second-level technical support to all employees, ensuring the smooth functioning of IT systems and services across the organization. You will be responsible for troubleshooting hardware, software, and network issues, managing support tickets, and contributing to the overall IT infrastructure's stability. This position requires a hands-on approach and strong problem-solving skills within an on-site capacity. We are committed to supporting our employees' professional development and providing a secure and productive work environment. This is an excellent opportunity to apply your technical expertise in a vital industry within the Northern Cape region. Your role will be key in maintaining efficient IT operations for our dedicated workforce.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person assistance for hardware, software, and network issues.


• Install, configure, and maintain computer systems, printers, and other peripherals.


• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.


• Log, track, and manage all support requests using the IT helpdesk ticketing system.


• Escalate complex technical issues to senior IT staff or relevant vendors when necessary.


• Perform regular system maintenance, updates, and security checks.


• Assist in managing IT assets, including inventory of hardware and software.


• Develop and maintain IT documentation, including user guides and troubleshooting procedures.


• Provide basic training and guidance to users on IT best practices.


• Ensure compliance with IT policies and procedures.


• Stay current with emerging technologies and IT support trends.

Requirements

• Proven experience as a Helpdesk Analyst, IT Support Technician, or similar role.


• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.


• Experience with network troubleshooting (TCP/IP, DNS, DHCP).


• Familiarity with hardware and software installation and configuration.


• Excellent problem-solving and analytical skills.


• Effective communication and interpersonal skills, with the ability to interact professionally with users of all technical levels.


• Ability to work independently and as part of a team in an office environment.


• Must be able to work on-site in Upington .


• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a strong asset.


• A diploma or degree in IT, Computer Science, or a related field is advantageous.

Benefits

• Competitive salary commensurate with experience.


• Comprehensive medical aid and retirement fund benefits.


• Opportunities for continuous professional development and certifications.


• A stable and secure work environment in Upington .


• Paid leave and public holidays.


• Company-provided accommodation or housing allowance may be considered.


• Team-building activities and social events.


• Employee assistance program for confidential support.


• Exposure to industrial IT systems and technologies.


• Potential for career growth within the company.