Remote IT Support Technician

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Work from Home

Online training

Medical aid

Retirement benefits

Supportive virtual team

Job summary

Placements24 is seeking a proficient Remote IT Support Technician to join its virtual IT department. You will provide comprehensive support to employees across the organization from your home office, troubleshooting hardware, software, and network issues remotely.

Join a remote-first team and help maintain smooth IT operations with strong problem-solving and communication skills. The role offers work-from-home flexibility and opportunities for online training and certifications.

Qualifications

• Proven experience as IT Support Technician or help desk role.
• Strong knowledge of Windows and macOS and common office apps.
• Experience with TCP/IP, DNS, DHCP and remote tool usage.

Responsibilities

• Provide first and second-level IT support via phone, email, and remote access.
• Diagnose and resolve hardware/software issues including OS and apps.
• Manage user accounts, permissions, and access rights.
• Install, configure and deploy hardware and software solutions.
• Create and maintain IT documentation and troubleshooting guides.

Skills

Windows & macOS proficiency

Network troubleshooting

Remote support tools

Ticketing systems

Communication & patience

Job description

About the Role

Our client is seeking a proficient and self-motivated Remote IT Support Technician to join their virtual IT department, operating remotely from Mahikeng, North West . This role is essential for providing comprehensive technical support to employees across the organization, troubleshooting hardware, software, and network issues without requiring on-site presence. You will be a key point of contact for end-users, ensuring their technological needs are met efficiently and effectively, all from the comfort of your home office. This position is perfect for a tech-savvy individual who excels in problem-solving and communication in a remote-first setting .

Key Responsibilities

• Provide first and second-level IT support to end-users via phone, email, and remote access tools.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights within the IT infrastructure.
• Install, configure, and deploy new hardware and software solutions.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Proactively monitor system performance and identify potential IT issues before they impact users.

Requirements

• Proven experience as an IT Support Technician or in a similar help desk role.
• Strong knowledge of Windows and macOS operating systems, as well as common office applications.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in using remote support tools and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to patiently assist users.
• Ability to work autonomously and manage time effectively in a remote environment .

Benefits

• Competitive annual salary package.
• Work from home flexibility, offering excellent work-life balance.
• Access to online training and certifications to enhance your IT skills.
• Contribution to medical aid and retirement benefits.
• A supportive and collaborative virtual team environment.