IT Support Specialist - Education

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Competitive salary

Job summary

Placements24 seeks an IT Support Specialist for an educational institution in Mahikeng. The role blends on-site hardware management with remote troubleshooting to ensure reliable systems for staff and students.

You will support Windows and macOS workstations, printers, and classroom IT equipment, delivering timely user assistance in a hybrid environment. Strong problem-solving and customer service are essential.

Qualifications

• Relevant degree or diploma in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, preferably within an educational environment.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, hardware troubleshooting, and software installation.
• Excellent problem-solving skills and customer service orientation.

Responsibilities

• Provide technical support for hardware, software, and network issues for students and staff.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot network connectivity problems and assist with network administration tasks.
• Respond to IT support requests in a timely and efficient manner, prioritizing urgent issues.
• Assist with the setup and management of IT equipment for classrooms and administrative offices.
• Maintain inventory of IT assets and ensure proper documentation of support activities.

Skills

Windows OS

macOS

Network troubleshooting

Hardware maintenance

Printer setup

Customer service

Education

Degree or diploma in IT/CS

Tools

Educational software

IT asset management

Job description

About the Role

Our client is looking for a skilled and proactive IT Support Specialist to join their educational institution in Mahikeng . This hybrid role requires on-site presence for hands-on technical support and hardware management, coupled with remote capabilities for troubleshooting and user assistance. You will be responsible for maintaining the technological infrastructure, ensuring seamless operation of computer systems, networks, and educational software for students and staff. The ideal candidate is proficient in troubleshooting a wide range of IT issues and dedicated to providing exceptional technical support within an academic setting.

Key Responsibilities

• Provide technical support for hardware, software, and network issues for students and staff.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot network connectivity problems and assist with network administration tasks.
• Respond to IT support requests in a timely and efficient manner, prioritizing urgent issues.
• Assist with the setup and management of IT equipment for classrooms and administrative offices.
• Maintain inventory of IT assets and ensure proper documentation of support activities.

Requirements

• Relevant degree or diploma in Information Technology, Computer Science, or a related field.
• Proven experience in IT support, preferably within an educational environment.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols, hardware troubleshooting, and software installation.
• Excellent problem-solving skills and customer service orientation.
• Ability to work independently and as part of a team in a hybrid setting.

Benefits

• Competitive annual salary and benefits.
• Hybrid work model providing flexibility.
• Opportunities for IT certifications and professional development.
• Supportive IT team and a positive work environment.
• Contribute to the smooth technological operations of an educational institution.