IT Support Specialist

Placements24; Klerksdorp; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Paid annual leave

Training opportunities

Job summary

Placements24 in Klerksdorp, North West, is seeking an IT Support Specialist to manage our IT infrastructure and provide essential support to staff. You will troubleshoot hardware and software, manage network connectivity, and ensure smooth operation of IT systems.

The ideal candidate has at least 3 years of IT support experience, proficiency with Windows and macOS, and familiarity with AD, networking and security best practices. Relevant IT certifications are a plus.

Qualifications

• 3+ years of experience in IT support or helpdesk.
• Proficiency with Windows and macOS and common business applications (Microsoft Office).
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and server management is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Relevant IT certifications such as CompTIA A+, Network+ are desirable.

Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Troubleshoot and resolve network connectivity problems, including Wi-Fi and wired connections.
• Manage user accounts, permissions, and access controls within the IT environment.
• Respond to IT support requests via ticketing system, email, and phone in a timely manner.
• Develop and maintain IT documentation, including user guides and system configurations.
• Assist with the implementation of new IT projects and system upgrades.
• Perform regular system maintenance and updates to ensure security and performance.

Skills

Windows

macOS

Network troubleshooting

Active Directory

CompTIA A+

CompTIA Network+

Customer service

Problem solving

Tools

Microsoft Office Suite

Ticketing System

Job description

About the Role

Our client, a dynamic manufacturing company, is seeking a proactive and skilled IT Support Specialist to manage their IT infrastructure and provide essential support to their employees. This role is based at their facility in Klerksdorp, North West , and is critical for maintaining operational efficiency. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a commitment to delivering high-quality IT support. You will be responsible for troubleshooting hardware and software issues, managing network connectivity, and ensuring the smooth operation of all IT systems. This is a key position within the company, offering significant responsibility and opportunities for technical growth.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Troubleshoot and resolve network connectivity problems, including Wi-Fi and wired connections.
• Manage user accounts, permissions, and access controls within the company's IT environment.
• Respond to IT support requests via ticketing system, email, and phone in a timely manner.
• Develop and maintain IT documentation, including user guides and system configurations.
• Assist with the implementation of new IT projects and system upgrades.
• Perform regular system maintenance and updates to ensure security and optimal performance.

Requirements

• Minimum of 3 years of experience in an IT support or helpdesk role.
• Proficiency in Windows and macOS operating systems and common business applications (e.g., Microsoft Office Suite).
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with active directory and server management is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks effectively.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

Benefits

Our client offers a competitive salary, along with a comprehensive benefits package that includes medical aid, a provident fund, and paid annual leave. Employees have access to ongoing training and development opportunities to enhance their technical skills. The role is based at their facility in Klerksdorp, North West , providing a stable and professional work environment. Join a company that values its employees and offers a clear path for career advancement within the IT field. This is an excellent opportunity to contribute to a growing manufacturing business.