Helpdesk Support Officer

Placements24; Klerksdorp; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Training & development opportunities

Medical aid and pension fund

Job summary

Placements24 is seeking a proactive Helpdesk Support Officer to join their team in Klerksdorp, North West. You will provide first-line IT support to staff, troubleshoot hardware and software issues, and contribute to keeping the IT infrastructure running smoothly. You will log tickets, communicate with users, and assist with basic network tasks. The ideal candidate has proven helpdesk experience and a patient, customer-focused approach.

Qualifications

• Proven experience as a Helpdesk Technician or similar role.
• Strong knowledge of computer hardware, software, and basic networking.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide technical assistance for incoming queries on computer systems, software and hardware.
• Respond to queries in person, by telephone, or email.
• Diagnose and resolve hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Guide users through problem-solving steps.

Skills

Helpdesk experience

Troubleshooting

Customer service

Networking basics

Communication

Education

High School Diploma

CompTIA A+

Tools

IT ticketing system

Job description

About the Role

Our client is seeking a proactive and technically skilled Helpdesk Support Officer to join their team in Klerksdorp, North West. This role is critical for providing first-line IT support to employees, resolving hardware and software issues, and ensuring the smooth operation of the company's IT infrastructure. The ideal candidate will possess strong troubleshooting skills, a customer-focused attitude, and the ability to manage multiple support requests efficiently. This is an excellent opportunity for an IT professional looking to grow their career in a supportive environment. We are committed to providing our employees with the tools and resources they need to succeed.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via telephone, or email.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify andescalate situations requiring urgent attention to the IT Manager.
• Track the issues and their resolutions through the helpdesk system.
• Maintain inventory of IT equipment and software licenses.
• Assist with network administration tasks as needed.
• Provide basic training on IT systems and applications to staff.

Requirements

• Proven experience as a Helpdesk Technician or other customer support role.
• Strong knowledge of computer hardware, software, and basic networking.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills, with a patient demeanor.
• Ability to work independently and as part of a team.
• Experience with IT ticketing systems is essential.
• High school diploma; a degree or relevant IT certification (e.g., CompTIA A+) is preferred.
• Must be legally authorized to work in SouthAfrica.

Benefits

• Competitive annual salary.
• Opportunity to work with a well-established company.
• Extensive training and professional development opportunities.
• Medical aid and pension fund contributions.
• A positive and collaborative work environment.
• Paid time off and public holidays.