IT Support Pro (Level 1) — Mentorship & Growth
Solid Systems
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Benefits offered by this job
Job summary
Solid Systems in Cape Town invites an aspiring IT Professional (Level 1) to join our team. Be the first line of contact for clients, diagnose and resolve issues within SLA, and gain hands-on experience across device rollouts, onboarding, and migrations.
You will grow fast in a supportive environment with mentorship, structured processes, and opportunities to advance. The role requires 2+ years in IT support, Microsoft certifications, and a willingness to travel locally.
Qualifications
- 2+ years in IT support (helpdesk or desktop support) in a managed services environment.
- IT qualification and Microsoft Certifications are desired.
- Strong English communication and documentation skills.
Responsibilities
- Be the first point of contact for clients with friendly, reliable support.
- Diagnose and resolve issues within SLA from start to finish.
- Escalate when needed with clear troubleshooting already done.
- Assist with device rollouts, onboarding, and migrations.
- Maintain accurate tickets and time entries.
- Identify patterns and contribute to process improvements.
Skills
Education
Tools
Job description
Solid Systems in Cape Town invites an aspiring IT Professional (Level 1) to join our team. Be the first line of contact for clients, diagnose and resolve issues within SLA, and gain hands-on experience across device rollouts, onboarding, and migrations.
You will grow fast in a supportive environment with mentorship, structured processes, and opportunities to advance. The role requires 2+ years in IT support, Microsoft certifications, and a willingness to travel locally.
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