IT Professional (Level 2)

Solid Systems; Cape Town; Hybrid; ZAR 360,000 - 480,000; Full time

Job summary

Solid Systems in Cape Town is looking for an experienced IT Professional (Level 2) to own client environments, delivering Level 2 remote and onsite support and driving service excellence.

You will handle escalations, perform recurring client visits, and contribute to projects and SOPs. Documentation in IT Glue, Autotask and Nable is required, with time entries and travel hours recorded promptly.

Qualifications

• 5+ years’ IT support experience in a managed services environment.
• IT qualification and Microsoft certifications.
• Strong technical skills across Microsoft 365, Azure, AD, Exchange, and networking.
• Experience with Mac and Windows operating systems.
• Proven ability to meet and beat SLA targets.
• Clear English communication; ability to explain complex tech simply.
• Driver’s license and own car; willing to travel.

Responsibilities

• Provide Level 2 remote and onsite support for client environments, ensuring alignment with best practices.
• Handle escalations from junior IT professionals and act as a subject matter expert (e.g., Mac support, Microsoft environments).
• Conduct recurring client visits, focusing on site improvement plans and break-fix requests.
• Collaborate on projects, follow timelines, and contribute to process improvements and SOP development.
• Maintain accurate documentation and tooling (IT Glue, Autotask, Nable) in real time.
• Record (real-time) time entries, travel hours, and submit reports timeously.
• Upskill and support new team members, offering shadowing opportunities.
• Participate in team meetings and drive WOW-factor service.

Skills

IT support 5+ yrs

Microsoft 365

Azure

Active Directory

Exchange

Networking

Mac & Windows

SLA targets

Education

IT qualification

Microsoft certifications

Tools

IT Glue

Autotask

Nable

Job description

Cape Town, South Africa | Posted on 08/24/2026

We help businesses around the globe to step into the futureconfidently by providing world-class IT services, in the most humanway possible. We have a passion for technology and the way that itevolves, which is why we’re constantly improving the tools and methodswe use.

We offer a wide range of services across South Africa and UK, which include:

Join the SOLID Team:We’reHiring – IT Professional (Level 2)

Are you the kind of IT professional who doesn’t just fix problems - you own them, solve them properly, and leave things better than you found them?

Do you thrive in an environment where people, performance, and purpose matter just as much as technical skill?

At Solid Systems ,we’renot just another Managed IT Services company. We exist to strengthen human connections through technology - andwe’relooking for a Level 2 IT Professional who lives that mindset every day.

What you will do:

You will be trusted to take ownership of client environments – not just reactively support them.

• Provide Level 2 remote and onsite support for client technical issues, ensuring environments align with best practices
  
• Handle escalations from junior IT professionals and act as a subject matter expert (e.g., Mac support, Microsoft environments)
  
• Conduct recurring client visits , focusing on site improvement plans and break-fix requests
  
• Collaborate on projects, follow timelines, and contribute to process improvements and SOP development
  
• Maintain accurate documentation and tooling (IT Glue, Autotask, Nable) in real time
  
• Record (real-time) time entries , travel hours, and submit reports timeously
  
• Upskill and support new team members, offering opportunities to shadow and learn
  
• Participate in team meetings and drive a mindset of delivering WOW-factor service
  

Requirements

What you need to bring:

• 5+ years’ IT support experience in a managed services environment
  
• IT qualification and Microsoft certifications
  
• Strong technical skills: Microsoft 365, Azure, Active Directory, Exchange, networking (LAN, wireless, firewalls, DHCP, DNS, TCP/IP), Mac and Windows OS
  
• Proven ability to meet (and beat) SLA targets
  
• Clear and confident English communication skills, with the ability to explain complex tech in simple terms
  
• Driver’s license and own car; with the flexibility to travel
  
• A growth mindset – curious, ambitious,accountableand always looking to improve
  

What makes SOLID different:

• A high-performance, values-led culture where trust and ownership matter
  
• A team that genuinely cares - about clients and about each other
  
• Real investment in your growth, development, and career progression
  
• Opportunities to step up, lead, and shape how we do things
  
• A modern, flexible working environment in Cape Town and Johannesburg
  
• You are not just a number here – your impact, wellbeing and growth will be recognized and celebrated.
  
• High performance bonuses and top performer awards
  
• Recognition rituals, regular teameventsand a people-centric culture
  

…to be part of a team that expects more, celebrates more, and delivers more - we’d love to meet you!