IT Professional (Level 1) CPT & JHB

Solid Systems; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Extra leave days

Wellness perks

Performance bonuses

Job summary

Solid Systems in Cape Town invites an aspiring IT Professional (Level 1) to join our team. Be the first line of contact for clients, diagnose and resolve issues within SLA, and gain hands-on experience across device rollouts, onboarding, and migrations.

You will grow fast in a supportive environment with mentorship, structured processes, and opportunities to advance. The role requires 2+ years in IT support, Microsoft certifications, and a willingness to travel locally.

Qualifications

• 2+ years in IT support (helpdesk or desktop support) in a managed services environment.
• IT qualification and Microsoft Certifications are desired.
• Strong English communication and documentation skills.

Responsibilities

• Be the first point of contact for clients with friendly, reliable support.
• Diagnose and resolve issues within SLA from start to finish.
• Escalate when needed with clear troubleshooting already done.
• Assist with device rollouts, onboarding, and migrations.
• Maintain accurate tickets and time entries.
• Identify patterns and contribute to process improvements.

Skills

IT support

Microsoft 365

Active Directory

Azure basics

Documentation

Ticketing

Communication

Organization

Education

IT qualification

Microsoft Certifications

Tools

N-able/N-central

Autotask

IT Glue

Intune

Job description

Cape Town, South Africa | Posted on 08/24/2026

We help businesses around the globe to step into the futureconfidently by providing world-class IT services, in the most humanway possible. We have a passion for technology and the way that itevolves, which is why we’re constantly improving the tools and methodswe use.

We offer a wide range of services across South Africa and UK, which include:

Join the SOLID Team:We’reHiring – IT Professional (Level 1)

Are you the kind of person who loves helping others, figuring things out, and getting technology to just work ?

Are you early in your IT career and looking for a place where you can learn fast, grow quickly, and be part of a team that genuinely has your back?

At Solid Systems , we believe great IT support starts with great people. We’re looking for a Level 1 IT Professional who brings curiosity, care, and a strong sense of ownership to everything they do.

Whatyou’llbetrustedwith:

This is more than a technical support role - it’s your foundation for a strong IT career.

• Be the first point of contact for clients - delivering friendly, human, and reliable support
• Diagnose and resolve technical issues within SLA, owning tickets from start to finish
• Escalate when needed - clearly, confidently, and with solid troubleshooting already done
• Routine client visits, maintenance checks, and proactive improvements
• Assistwith projects like device rollouts, onboarding, and migrations
• Keep documentation, tickets, and time entries clean,accurate, and up to date
• Spot patterns, raise improvements, and contribute to better ways of working
• Excellent English verbal and written communication skills with clients and your team - building trust through every interaction

Requirements

Whatyou’llbring:

• 2+ years’ experience in IT support (helpdesk, service desk, or desktop support) in a managed services environment
• IT qualification and Microsoft Certifications
• Microsoft 365 administration (user management, Exchange Online basics, Teams/SharePoint fundamentals), Active Directory
• Basic Azure knowledge (identity concepts, resource basics) beneficial
• Windows desktop support and troubleshooting; macOS support experience advantageous
• Comfort working with ticketing systems and maintaining clear technical notes and customer updates
• Experience with RMM/PSA and documentation tools (N-able/N-central, Autotask, IT Glue), endpoint management (Intune)
• Clear communication - you make technical things feel simple and manageable
• Strong organisation and ownership in a fast-paced, ticket-driven environment
• Driver’s license and willingness to travel locally
• Real time ticket updates
• Structured and ability to follow process
• A mindset of learning, growth, and accountability

Why SOLID ?

• Real mentorship and hands-on learning - you won’t be left to figure it out alone
• Clear growth pathways
• A team that celebrates impact and progress
• Extra leave days – we believe in more time off for what matters!
• Wellnessperks, performance bonuses, and real recognition!

Ready to grow?

If you’re looking for a place where you can learn fast, contribute meaningfully, and become exceptional at what you do - we’d love to meet you.