Desktop IT Support Specialist – Proactive, SLA‑Driven Service

Boardroom Appointments; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Boardroom Appointments is seeking a Technical Support Technician-1 to join the IT team in Johannesburg. The role focuses on delivering reliable desktop support, ensuring hardware and software performance, and maintaining system security while meeting SLAs.

You will handle user queries, coordinate rapid responses, and contribute to initiatives that improve cost efficiency and IT service quality. A proactive, collaborative mindset is essential.

Responsibilities

• Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLAs and OLAs
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements
• Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
• Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning
• Ensure trending and minimisation of recurring problems
• Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
• Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
• Support with the implementation of desktop projects or change programmes as required by business
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing during desktop support

Job description

Boardroom Appointments is seeking a Technical Support Technician-1 to join the IT team in Johannesburg. The role focuses on delivering reliable desktop support, ensuring hardware and software performance, and maintaining system security while meeting SLAs.

You will handle user queries, coordinate rapid responses, and contribute to initiatives that improve cost efficiency and IT service quality. A proactive, collaborative mindset is essential.