IT Support Technician

ZealHR; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ZealHR in Stellenbosch seeks a proactive IT Support Technician to join our client’s team. You will deliver first-line IT support, maintain desktop, software, and network services, and help safeguard company assets.

You’ll manage user accounts in Active Directory and Microsoft 365, assist with deployments and upgrades, and provide courteous, solution-oriented service to staff. This on-site role requires strong troubleshooting, customer focus, and the ability to balance multiple requests while

Qualifications

• Experience in IT Helpdesk or Desktop Support.
• Experience with Windows OS and Microsoft 365.
• Basic knowledge of Active Directory and networking.

Responsibilities

• Provide first-line technical support to internal users via phone, email, remote support, and in person.
• Troubleshoot hardware, software, printers, network, and peripheral issues.
• Escalate complex issues to outsourced IT support when appropriate.
• Install, configure, and maintain desktops, laptops, software, and related IT equipment.
• Set up and manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Monitor and maintain IT systems and network performance for reliability.
• Assist with system upgrades, deployments, and IT-related projects.
• Maintain accurate inventory of IT assets and equipment.
• Assist with onboarding/offboarding and ensure timely, professional user support.

Skills

Troubleshooting

Customer service

Communication

Time management

Attention to detail

Prioritisation

Teamwork

Independent worker

Learning mindset

Problem solving

Education

IT certification

Tools

Active Directory

Microsoft 365

Job description

IT Support Technician

A leading project management and infrastructure consulting company is seeking a a proactive and technically skilled IT Support Technician professional to join their team in Stellenbosch. The successful candidate will be responsible for providing first-line IT support, maintaining the company's IT infrastructure and assets, and ensuring the smooth day-to-day operation of hardware, software, and network services across multiple branches.

Responsibilities:

First-Line IT Support

• Provide first-line technical support to internal users via phone, email, remote support, and in person.
• Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
• Escalate complex technical issues to the outsourced IT support provider where appropriate.
• Install, configure, and maintain desktops, laptops, software, and related IT equipment.
• Set up and manage user accounts, permissions, and access within Active Directory and Microsoft 365.

Systems & Infrastructure Support

• Monitor and maintain IT systems and network performance to ensure reliability and uptime.
• Support Microsoft 365 services, remote access solutions, and video conferencing platforms.
• Assist with system upgrades, deployments, and other IT-related projects.
• Monitor server storage capacity and perform housekeeping where required.

IT Asset Management

• Maintain an accurate inventory of company IT assets and equipment.
• Assess hardware requirements and proactively recommend replacements or upgrades.
• Coordinate quotations and procurement for new hardware and equipment.
• Prepare, configure, and deploy new devices for users.

User Support & Administration

• Assist with employee onboarding and offboarding, including workstation setup, account creation, and equipment recovery.
• Maintain accurate support documentation, ticket records, and asset registers.
• Ensure users receive timely and professional support while maintaining excellent customer service standards.

General IT Support

• Support desktop PCs, laptops, printers, scanners, telephony, networking equipment, and other peripherals.
• Assist with LAN connectivity and basic infrastructure troubleshooting.
• Perform general IT administration and ad hoc technical support as required.

Requirements:

• Previous experience in an IT Support Technician, Helpdesk, or Desktop Support role.
• Relevant IT qualification or certification (CompTIA A+, N+, Microsoft, or similar) will be advantageous.
• Experience supporting Microsoft Windows operating systems and Microsoft 365.
• Basic knowledge of Active Directory, networking, and hardware troubleshooting.
• Experience supporting printers, desktops, laptops, and peripheral devices.

Skills:

• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Ability to prioritise multiple support requests effectively.

• Proactive, dependable, and solutions-driven.
• Ability to work independently while collaborating effectively within a team.
• Willingness to continuously learn and adapt to new technologies.