IT Support Pro (Level 1) — Growth & Mentorship

Solid Systems Group; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Extra leave days

Wellness perks

Performance bonuses

Job summary

Solid Systems Group in Cape Town is seeking a Level 1 IT Professional to provide technical support and build lasting client relationships. You will be the first point of contact for clients, diagnosing issues and delivering exceptional service. Essential qualifications include 2+ years of IT support experience, relevant IT certifications, and proficiency in Microsoft 365. The role offers mentorship, career growth, and unique wellness perks. Join a collaborative team committed to your professional development.

Qualifications

• 2+ years' experience in IT support in a managed services environment.
• Experience with Microsoft 365 and basic Azure knowledge beneficial.
• Ability to communicate technical information clearly.

Responsibilities

• Be the first point of contact for clients, delivering reliable support.
• Diagnose and resolve technical issues within service level agreements.
• Assist with projects like device rollouts and onboarding.

Skills

IT support experience

Microsoft 365 administration

Clear communication

Organisation and ownership

Azure knowledge

Education

IT qualification and Microsoft Certifications

Tools

RMM/PSA documentation tools

Windows desktop support

macOS support

Ticketing systems

Job description

Solid Systems Group in Cape Town is seeking a Level 1 IT Professional to provide technical support and build lasting client relationships. You will be the first point of contact for clients, diagnosing issues and delivering exceptional service. Essential qualifications include 2+ years of IT support experience, relevant IT certifications, and proficiency in Microsoft 365. The role offers mentorship, career growth, and unique wellness perks. Join a collaborative team committed to your professional development.