1st Line Technical Support Engineer

Datafin; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A managed service provider in Cape Town is seeking a 1st Line Technical Support Engineer. You will provide diverse IT support remotely and onsite for clients globally. The ideal candidate will possess strong skills in Microsoft technologies and deliver excellent customer service. A commitment to learning and growing in a technical environment is essential as you will collaborate with senior engineers on various projects.

Qualifications

• 1-2 years of relevant experience.
• Experience with Microsoft technologies.
• Basic understanding of wireless networking.

Responsibilities

• Provide 1st Line support via email, phone, and remote tools.
• Troubleshoot and resolve hardware issues.
• Assist Senior Engineers with complex issues.

Skills

Microsoft Windows 10/11

Microsoft Server 2016/2019/2022

Microsoft Office 365

Active Directory

Basic understanding of network technologies

Customer service

Tools

Bitdefender

Veeam

Job description

1st Line Technical Support Engineer
IT – Support

Cape Town – Western Cape – South Africa

Environment

Your ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, OneDrive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam.

Duties

• Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.
• Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required.
• Troubleshoot and resolve hardware issues, including coordination with third-party vendors.
• Support and resolve issues involving Microsoft technologies (cloud and on-premise) and third-party systems.
• Assist Senior Engineers with resolving complex issues and participating in project rollouts.
• Maintain thorough documentation of IT systems, including applications and network diagrams.
• Deliver outstanding customer service and demonstrate a willingness to go the extra mile.

Requirements

• 1-2 Years relevant experience.
• Experience with Microsoft Windows 10/11.
• Microsoft Server 2016, 2019, 2022.
• Microsoft Office 365, Exchange, OneDrive.
• Microsoft Active Directory, Group Policy, DHCP, DNS.
• Basic understanding of network technologies, VLANs, IP routing.
• Basic understanding of wireless networking.
• Familiarity with SIP/IP telephony.
• Experience with enterprise antivirus solutions (especially Bitdefender).
• Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault).
• Experience supporting various third-party applications and systems.
• Commitment to legal compliance (e.g., software licensing).
• Basic system monitoring and preventative maintenance skills.

Desirable

• Microsoft Certifications.
• HP Networking Certification.
• SonicWALL Certification.
• Microsoft SharePoint.
• Good understanding of IT security.
• Experience with firewalls/UTMs.
• Virtualization technologies (Hyper-V, VMware ESX, vSphere, vMotion).

Attributes

• Strong interpersonal and communication skills both face-to-face and over the phone.
• Well-presented, with a professional and customer-focused demeanour.
• Highly organized with the ability to manage and prioritize tasks under pressure.
• Strong attention to detail and time management.
• Enthusiastic and proactive, with a collaborative mindset.
• Willingness to assist in areas beyond core responsibilities when required.
• Ability to liaise with external suppliers and vendors effectively.

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