MSP IT Support Tech (1st Line) - Career Growth

Remote Choice; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A Managed IT Services Provider in Cape Town seeks an experienced 1st Line IT Support Technician. This role involves delivering high-quality technical support across various technologies. The ideal candidate has strong customer service skills and proven MSP experience. Responsibilities include troubleshooting, managing support tickets, and maintaining client infrastructure. This position offers strong growth opportunities in a collaborative environment.

Qualifications

• Proven experience working in an MSP environment.
• Strong work ethic with a willingness to learn and grow.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support across multiple client environments.
• Troubleshoot and resolve issues related to desktops and networks.
• Assist with ongoing maintenance of client infrastructure.

Skills

Customer service

Troubleshooting

Technical support

Communication

Organization

Tools

Windows 10/11

macOS

Active Directory

Microsoft 365

Networking protocols (IP, LAN/WAN, Wi-Fi, VPN)

Job description

A Managed IT Services Provider in Cape Town seeks an experienced 1st Line IT Support Technician. This role involves delivering high-quality technical support across various technologies. The ideal candidate has strong customer service skills and proven MSP experience. Responsibilities include troubleshooting, managing support tickets, and maintaining client infrastructure. This position offers strong growth opportunities in a collaborative environment.