1st Line IT Support Engineer - Remote & Onsite

Datafin; Cape Town; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A managed service provider in Cape Town is seeking a 1st Line Technical Support Engineer. You will provide diverse IT support remotely and onsite for clients globally. The ideal candidate will possess strong skills in Microsoft technologies and deliver excellent customer service. A commitment to learning and growing in a technical environment is essential as you will collaborate with senior engineers on various projects.

Qualifications

• 1-2 years of relevant experience.
• Experience with Microsoft technologies.
• Basic understanding of wireless networking.

Responsibilities

• Provide 1st Line support via email, phone, and remote tools.
• Troubleshoot and resolve hardware issues.
• Assist Senior Engineers with complex issues.

Skills

Microsoft Windows 10/11

Microsoft Server 2016/2019/2022

Microsoft Office 365

Active Directory

Basic understanding of network technologies

Customer service

Tools

Bitdefender

Veeam

Job description

A managed service provider in Cape Town is seeking a 1st Line Technical Support Engineer. You will provide diverse IT support remotely and onsite for clients globally. The ideal candidate will possess strong skills in Microsoft technologies and deliver excellent customer service. A commitment to learning and growing in a technical environment is essential as you will collaborate with senior engineers on various projects.