First-Line IT Support Specialist

Lesaka Technologies Inc.; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an office-based, collaborative team environment, with opportunities for professional development and a strong focus on customer satisfaction.

Qualifications

• Experience in an IT service desk or help desk environment.
• Strong knowledge of computer systems, networks, and software applications.
• Experience with ticketing systems.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and escalate technical issues related to hardware, software, and network systems.
• Log and manage incidents ensuring accurate updates.

Skills

Problem-solving skills

Technical knowledge

Communication skills

Analytical abilities

Customer service orientation

Education

High school diploma or equivalent

Associate's or Bachelor's degree in a relevant technical field

Tools

Jira

ServiceNow

Remedy

Datadog

Job description

Lesaka Technologies Inc. in Cape Town is seeking a skilled System Support Agent to provide first-level technical support to customers through various channels. The ideal candidate will possess excellent problem-solving skills, a strong technical background, and experience in an IT service desk environment. This full-time position involves shift work in an office-based, collaborative team environment, with opportunities for professional development and a strong focus on customer satisfaction.