Cross-Platform Desktop Support Engineer (Onsite/Remote)

Axiom Technologies; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Axiom Technologies in Johannesburg is seeking a capable IT Support Technician to coordinate activities across desktop computing environments, providing onsite and on-call assistance to end-users to ensure timely and accurate service delivery.

You will install, configure, and maintain operating systems, troubleshoot hardware and software, manage user accounts, and collaborate with IT teams on escalated issues while following security protocols.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field; or equivalent experience.
• 1+ year of experience in desktop support/helpdesk/IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support experience

Windows/macOS/Linux knowledge

Office 365 proficiency

Basic networking concepts

Excellent communication skills

Troubleshooting skills

Education

Bachelor’s degree in Computer Science / Information Technology / related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

Intune

SCCM

JAMF

Job description

Axiom Technologies in Johannesburg is seeking a capable IT Support Technician to coordinate activities across desktop computing environments, providing onsite and on-call assistance to end-users to ensure timely and accurate service delivery.

You will install, configure, and maintain operating systems, troubleshoot hardware and software, manage user accounts, and collaborate with IT teams on escalated issues while following security protocols.