Helpdesk Administrator - IT Solutions Provider

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Professional development opportunities

Hybrid work arrangement

Paid annual leave

Employee assistance program

Job summary

Placements24 is seeking a diligent Helpdesk Administrator in Pretoria, combining remote work with essential in-office tasks. The role focuses on managing the helpdesk, resolving user IT issues, and supporting a growing IT environment within a corporate setting.

The ideal candidate will be organized, detail-oriented, and capable of basic troubleshooting across hardware, software, and networks. Hybrid work arrangement and opportunities for IT certification are offered.

Qualifications

• Must have solid hardware and OS knowledge (Windows, macOS).
• Familiarity with TCP/IP, DNS, DHCP essential.
• Experience with IT ticketing systems (Spiceworks, Freshdesk).
• Strong organizational and time management skills required.
• Excellent communication and interpersonal abilities with non-technical users.
• IT certification (e.g., CompTIA A+, Network+) is a plus.

Responsibilities

• Manage daily operations of the helpdesk and ensure timely ticket resolution.
• Respond to IT issues via phone, email, and ticketing system.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Perform basic hardware/software troubleshooting and diagnostics.
• Create and manage user accounts and access permissions.
• Maintain IT equipment and software license inventory.
• Document IT procedures and user guides clearly.
• Assist in planning and implementing IT projects and upgrades.
• Provide end-user training and support on IT systems and apps.
• Monitor system performance and ensure network availability.
• Coordinate with vendors for hardware repairs and software support.

Skills

Hardware & OS knowledge

Networking basics

Ticketing systems

Org & time management

Communication skills

IT certifications

Tools

Spiceworks

Freshdesk

Job description

Our client, a dynamic and growing IT Solutions Provider, is actively seeking a diligent Helpdesk Administrator to manage and optimize their internal and external helpdesk operations. This role is critical for ensuring the smooth functioning of IT systems and providing prompt technical assistance to users. The ideal candidate will be organized, detail-oriented, and possess strong administrative and basic technical troubleshooting skills. This is a fantastic opportunity to gain valuable experience in IT administration and support within a fast-paced corporate environment. You will be responsible for maintaining IT infrastructure, managing support tickets, and ensuring user satisfaction. The position is based in **Pretoria, Gauteng**, offering a flexible hybrid work model that combines remote work with essential in-office presence for team collaboration and critical tasks.

Key Responsibilities

• Manage and oversee the daily operations of the helpdesk, ensuring efficient ticket resolution.
• Respond to and resolve user-reported IT issues via phone, email, and ticketing system.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Perform basic troubleshooting and diagnostic procedures for hardware and software problems.
• Create and manage user accounts, permissions, and access rights.
• Maintain an accurate inventory of IT equipment and software licenses.
• Develop and maintain clear documentation for IT procedures and user guides.
• Assist in planning and implementing new IT projects and upgrades.Provide training and support to end-users on IT systems and applications.
• Monitor system performance and ensure network availability.
• Coordinate with external vendors for hardware repairs and software support.

Requirements

• Proven experience as a Helpdesk Administrator, IT Support Technician, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common office applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is essential.
• Experience with IT ticketing systems (e.g., Spiceworks, Freshdesk).
• Excellent organizational and time management skills.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a significant advantage.
• Ability to work effectively in a team environment and independently.
• Must be based in or able to commute to **Pretoria, Gauteng**.
• Willingness to adopt a hybrid working schedule.

Benefits

• Competitive remuneration package.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and further IT certifications.
• A collaborative and supportive team atmosphere.
• Hybrid work arrangement providing flexibility.
• Exposure to a wide range of IT technologies and projects.
• Paid annual leave.
• Employee assistance program for personal well-being.