Remote IT Helpdesk Technician - Centurion

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Provident fund

Company hardware

Opportunities for certifications

Remote team syncs near Centurion

Job summary

Placements24 is seeking a skilled Remote IT Helpdesk Technician to provide first-line support for users across departments in South Africa. The role is fully remote, with occasional team syncs near Centurion, Gauteng, and requires strong troubleshooting across hardware, software, and network issues.

You will diagnose, resolve, and document incidents, maintain asset records, and contribute to IT documentation and projects while delivering timely, customer-focused support from a home office.

Qualifications

• Proven experience as an IT Helpdesk Technician or similar support role.
• Strong knowledge of Windows and macOS, MS Office, and business apps.
• Experience with remote support tools and ticketing systems; certifications desirable.

Responsibilities

• Provide first-line remote support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network incidents.
• Install and troubleshoot operating systems, applications, and peripherals.
• Escalate unresolved issues with detailed documentation.
• Maintain IT asset records and helpdesk tickets.
• Contribute to IT documentation and knowledge base.
• Perform regular system checks and preventative maintenance.
• Ensure compliance with security policies.

Skills

Windows & macOS

Networking (TCP/IP DNS DHCP)

Remote support tools

Jira Service Desk

ServiceNow

CompTIA A+

CompTIA Network+

Microsoft Office

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Jira Service Desk

ServiceNow

Remote desktop tools

Job description

About the Role

Our client is seeking a skilled and dedicated Remote IT Helpdesk Technician to provide essential technical support to their users across various departments. This is a fully remote position, allowing you to contribute your expertise from anywhere within South Africa , though ideally based in proximity to Centurion, Gauteng for occasional team sync-ups. You will be responsible for diagnosing and resolving a wide range of IT issues, including hardware, software, and network problems. This role requires a strong technical aptitude, excellent troubleshooting skills, and a customer-focused attitude. You will play a crucial part in ensuring the smooth operation of our client's IT infrastructure and maintaining high levels of productivity for all employees. We are looking for a proactive problem-solver who can manage their workload effectively in a remote setting and is committed to delivering timely and efficient support.

Key Responsibilities

• Provide first-line technical support to end-users via remote assistance tools, phone, and email.
• Diagnose and resolve hardware, software, and network-related incidents and service requests.
• Install, configure, and troubleshoot operating systems, applications, and peripheral devices.
• Escalate unresolved issues to senior IT staff or third-party vendors with detailed documentation.
• Maintain accurate records of IT assets, user accounts, and support tickets in the helpdesk system.
• Assist in the development and maintenance of IT documentation, including user guides and knowledge base articles.
• Perform regular system checks and preventative maintenance tasks.
• Ensure all IT support activities comply with company policies and security standards.
• Contribute to IT projects and initiatives as required.
• Provide training and guidance to end-users on IT best practices.

Requirements

• Proven experience as an IT Helpdesk Technician or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems (e.g., Jira Service Desk, ServiceNow).
• Excellent diagnostic and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to interact professionally with users of all technical levels.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
• Must possess a reliable internet connection and a suitable home workspace.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement offering unparalleled flexibility.
• Opportunities for professional growth and certifications.
• Access to a collaborative online community of IT professionals.
• Company-provided hardware and software licenses.
• Contribution to a provident fund.
• Work with cutting-edge technology in a dynamic environment.
• Be a key player in ensuring operational continuity for a respected organization.