Full-time IT Helpdesk Analyst - WhatJobs Direct

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Professional development opportunities

Paid time off

Collaborative team environment

Job summary

WhatJobs Direct is seeking a skilled IT Helpdesk Analyst to join our team in a hybrid role. You will provide frontline and second-line support to employees, diagnosing hardware, software, and network issues from Bloemfontein, Free State, ZA, with in-office collaboration as needed.

The ideal candidate has strong Windows/macOS knowledge, familiarity with Microsoft Office and G Suite, and experience with Jira Service Desk or Zendesk.

Qualifications

• Experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Office Suite and G Suite.
• Understanding of basic networking (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and communication skills.
• Experience with IT ticketing systems (Jira Service Desk, Zendesk).
• Relevant IT certifications (CompTIA A+, ITIL Foundation) are a plus.
• Hybrid work based out of Bloemfontein, Free State, ZA.

Responsibilities

• Provide first and second-level IT support to end-users by phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and upgrade hardware and software.
• Manage user accounts, permissions, and access rights.
• Maintain IT assets and inventory records.
• Document technical solutions and create user guides.
• Assist with setup of new workstations and peripherals.
• Monitor IT systems for performance and security issues.
• Collaborate with senior IT staff on projects and improvements.
• Ensure timely resolution of tickets per SLAs.

Skills

Troubleshooting

Customer focus

Communication

Problem solving

Tools

Windows OS

macOS

Office Suite

G Suite

Networking basics

Jira Service Desk

Zendesk

CompTIA A+

ITIL Foundation

Job description

About the Role

WhatJobs Direct is looking for a skilled and proactive IT Helpdesk Analyst to join our team. This position offers a hybrid work model, combining remote work flexibility with essential in-office collaboration. You will be responsible for providing technical support and troubleshooting assistance to our employees, ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of computer systems, networks, and common software applications. Our client is dedicated to fostering a productive and supportive work environment where employees can develop their technical expertise. This role is ideal for an individual with excellent problem-solving skills, a customer-centric attitude, and the ability to manage technical issues efficiently. You will play a critical role in maintaining the technological backbone of our operations, based in or near Bloemfontein, Free State, ZA .

Key Responsibilities

• Provide first and second-level IT support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and upgrade computer hardware and software.
• Manage user accounts, permissions, and access rights.
• Maintain IT assets and inventory records.
• Document technical solutions and create user guides.
• Assist with the setup and configuration of new workstations and peripherals.
• Monitor IT systems for performance and security issues.
• Collaborate with senior IT staff on infrastructure projects and improvements.
• Ensure timely resolution of IT support tickets according to service level agreements.

Requirements

• Proven experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common business applications (e.g., Microsoft Office Suite, G Suite).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Experience with IT ticketing systems (e.g., Jira Service Desk, Zendesk).
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Must be able to work a hybrid schedule based out of Bloemfontein, Free State, ZA .

Benefits

• Our client offers a competitive salary and a comprehensive benefits package.
• This hybrid role provides the flexibility of remote work with the advantage of in-office teamwork and access to resources in Bloemfontein, Free State, ZA .
• Opportunities for professional development and certifications.
• A collaborative and supportive team environment.
• Contribute to the efficiency and success of our IT operations.
• Health insurance and paid time off.