Remote IT Helpdesk Technician - Benoni

Placements24; Benoni; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Remote work

Learning opportunities

Career growth

Team collaboration

WFH balance

Performance reviews

Career advancement

IT tools access

Employee support

Résumé du poste

Placements24 is seeking a highly skilled IT Helpdesk Technician to join their fully remote support team. You will provide first-line technical assistance to users via phone, email, and remote tools, and maintain IT systems from a home office.

The role emphasizes strong troubleshooting, Windows/macOS knowledge, and cloud platforms like Office 365. You will document issues, contribute to knowledge bases, and escalate complex problems to senior staff as needed.

Qualifications

• Proven experience as an IT Helpdesk Technician or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with remote support tools (TeamViewer, AnyDesk) and common network protocols.
• Excellent communication and interpersonal skills; able to explain technical concepts clearly.
• Ability to work independently in a remote setting; reliable home office setup.
• Certifications such as CompTIA A+ or Network+ are advantageous.
• Experience with cloud platforms (Office 365, Google Workspace) is a plus.

Responsabilités

• Provide remote technical assistance to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions in Active Directory.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain IT knowledge base articles and user guides.
• Assist with the deployment of new hardware and software.
• Monitor IT systems for performance and potential issues.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Provide guidance and training to users on IT best practices.

Connaissances

IT Helpdesk Experience

Windows & macOS

Remote support tools

Network protocols

Formation

CompTIA A+

CompTIA Network+

Outils

TeamViewer

AnyDesk

Office 365

Google Workspace

Active Directory

Description du poste

About the Role

Our client is seeking a highly skilled and motivated IT Helpdesk Technician to join their fully remote support team, serving users across various locations, including the Benoni , Gauteng region. This role is critical for providing first-line technical support and ensuring the smooth functioning of IT systems for employees. The ideal candidate possesses strong troubleshooting abilities, excellent communication skills, and a passion for technology. As a remote-first position, you will manage your work independently from your home office, contributing to a dynamic and efficient IT support infrastructure. This is an exceptional opportunity for IT professionals to advance their careers in a flexible, remote-work environment.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions in Active Directory.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain IT knowledge base articles and user guides.
• Assist with the deployment of new hardware and software.
• Monitor IT systems for performance and potential issues.
• Escalate unresolved issues to senior IT staff or specialized teams.
• Provide guidance and training to users on IT best practices.

Requirements

• Proven experience as an IT Helpdesk Technician or in a similar technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk) is essential.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly advantageous.
• Experience with cloud platforms (e.g., Office 365, Google Workspace) is a plus.
• Must have a reliable internet connection and a dedicated home office setup.
• Willingness to adapt to changing technology and support needs.

Benefits

• Excellent annual salary package.
• Fully remote working opportunity.
• Access to a wide range of IT tools and technologies.
• Opportunities for continuous learning and professional certifications.
• A collaborative and supportive remote team culture.
• Work from home, enhancing work-life balance.
• Regular performance reviews and potential for career advancement.
• Contribution to critical IT operations for the company.
• Employee assistance program.