Helpdesk Administrator

Placements24; Cape Town; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive annual salary

Hybrid work arrangement

Comprehensive health benefits

Professional development and certif.

Collaborative team culture

Job summary

Placements24 in Kimberley is seeking a detail-oriented Helpdesk Administrator to manage daily helpdesk operations, ticket logging, prioritization, and user support in a hybrid work setup.

The role requires strong organizational skills, proficiency with helpdesk software, and excellent communication to coordinate with technical teams and serve both internal users and external clients.

Qualifications

• Previous experience as a Helpdesk Administrator or similar role.
• Strong organizational skills and attention to detail.
• Proficiency with helpdesk software and ticketing systems.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks under pressure.
• Based in or able to commute to Kimberley for hybrid work.

Responsibilities

• Oversee the logging, tracking, and prioritization of all helpdesk tickets.
• Ensure timely resolution of user issues and escalations.
• Manage helpdesk software and databases, ensuring data integrity.
• Generate regular reports on helpdesk performance and key metrics.
• Coordinate with technical teams to facilitate issue resolution.
• Provide administrative support to the helpdesk team and assist users directly.

Skills

Ticket management

Organizational skills

Communication skills

Multitasking

Microsoft Office

Tools

Helpdesk software

Ticketing systems

Microsoft Office Suite

Job description

About the Role

Our client is seeking an organized and detail-oriented Helpdesk Administrator to join their team in Kimberley. This role is essential for managing the daily operations of the helpdesk, ensuring efficient ticket management, and supporting both internal users and external clients. You will play a key role in maintaining smooth communication channels and ensuring that all support requests are logged, prioritized, and resolved in a timely manner. This hybrid role offers a mix of on-site and remote work for individuals in the Kimberley area.

Key Responsibilities

• Oversee the logging, tracking, and prioritization of all helpdesk tickets.
• Ensure timely resolution of user issues and escalat
• Manage helpdesk software and databases, ensuring data integrity.
• Generate regular reports on helpdesk performance and key metrics.
• Coordinate with technical teams to facilitate issue resolution.
• Provide administrative support to the helpdesk team and assist users directly.

Requirements

• Previous experience as a Helpdesk Administrator or in a similar support role.
• Strong organizational skills and attention to detail.
• Proficiency in helpdesk software, ticketing systems, and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently under pressure.
• Must be based in or able to commute to Kimberley for hybrid work.

Benefits

• Competitive annual salary and potential for performance incentives.
• Hybrid work arrangement providing flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and certification.
• A collaborative and supportive team culture.