IT Helpdesk Support Officer

Placements24; Mossel Bay; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical aid

Retirement plan

IT training opportunities

Mossel Bay office

Descripción de la vacante

Placements24 is seeking an IT Helpdesk Support Officer to join our client’s Mossel Bay team. You will provide first-line technical support for hardware, software, and network issues, ensuring seamless operation of IT systems and devices across the office.

The role requires strong communication, patience, and solid troubleshooting ability, with experience in Windows OS, Office Suite, and ticketing systems. Relocation to Mossel Bay is necessary and a stable IT environment awaits.

Formación

• Minimum 2 years in IT helpdesk or tech support.
• Proficient in troubleshooting Windows OS and Microsoft Office.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems is required.
• Strong customer service orientation and communication skills.
• Ability to work independently and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Must be located in or willing to relocate to Mossel Bay, Western Cape.
• Grade 12 or equivalent; a relevant tertiary qualification is a plus.

Responsabilidades

• Respond to and resolve IT support requests from end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Provide basic training and support to users on IT systems and applications.
• Maintain an accurate inventory of IT equipment and software licenses.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Assist in the setup and configuration of new employee workstations.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Ensure compliance with IT security policies and procedures.

Conocimientos

Customer service

Communication skills

Troubleshooting

Time management

Educación

Grade 12 or equivalent

CompTIA A+ certification desirable

Herramientas

Ticketing system

Microsoft Office Suite

Descripción del empleo

About the Role

Our client, a well-established retail organization, is seeking a diligent and technically proficient IT Helpdesk Support Officer to join their team in Mossel Bay, Western Cape . This role is essential for providing first-line technical support to all employees, ensuring the efficient operation of IT systems and equipment. The ideal candidate is a patient and effective communicator with strong troubleshooting skills for hardware, software, and network issues. You will be responsible for resolving user problems, managing IT requests, and maintaining IT infrastructure within the Mossel Bay office. This is a fantastic opportunity to contribute to a stable company and grow your IT support career in a beautiful coastal town. We are looking for a reliable individual committed to providing excellent technical assistance.

Key Responsibilities

• Respond to and resolve IT support requests from end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Provide basic training and support to users on IT systems and applications.
• Maintain an accurate inventory of IT equipment and software licenses.
• Escalate unresolved issues to senior IT staff or external vendors as needed.
• Assist in the setup and configuration of new employee workstations.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Ensure compliance with IT security policies and procedures.

Requirements

• A minimum of 2 years of experience in an IT helpdesk or technical support role.
• Proficiency in troubleshooting common hardware and software issues (Windows OS, Microsoft Office Suite).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems is required.
• Strong customer service orientation and excellent communication skills.
• Ability to work independently and manage multiple priorities effectively.
• Relevant IT certifications (e.g., CompTIA A+) are advantageous.
• Must be located in or willing to relocate to Mossel Bay, Western Cape .
• Grade 12 certificate or equivalent; a relevant tertiary qualification is a plus.

Benefits

• Our client offers a competitive salary based on experience and qualifications.
• Employees are provided with medical aid benefits and a retirement savings plan.
• Opportunities for further IT training and certifications are available.
• The work environment in Mossel Bay, Western Cape is supportive and collaborative.
• Our client values work-life balance and offers fair annual leave.
• Join a stable and reputable company where your technical skills will be recognized and valued.
• This role provides a solid foundation for a career in IT infrastructure support.