Technical Support Engineer

Placements24; Noord-Kaap; On-site; ZAR 900,000 - 1,100,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Job summary

Placements24 is seeking a skilled Technical Support Engineer to join our client’s team in Kimberley, Northern Cape, ZA. This on-site role requires expertise in network infrastructure, servers, and related hardware/software to deliver high-level technical assistance to enterprise clients.

You will diagnose complex issues, perform root-cause analysis, install and maintain equipment, and collaborate with engineering teams.

Qualifications

• Minimum 5 years in technical support or network engineering.
• Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching.
• CCNA/Network+ or MCSA certifications are advantageous.

Responsibilities

• Provide advanced technical support for network infrastructure, servers, and related hardware/software.
• Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
• Perform root cause analysis and implement permanent solutions.
• Install, configure, and maintain network equipment and server environments.
• Respond to tickets within defined SLAs and collaborate with engineering teams.
• Develop and maintain troubleshooting guides and configurations.
• Conduct on-site installations, upgrades, and problem resolution.
• Mentor junior staff and share knowledge.

Skills

Networking

Server OS

Virtualization

Troubleshooting

CCNA/Network+

Education

Bachelor's degree in Computer Science or Engineering

Tools

VMware

Hyper-V

Job description

About the Role

Our client, a leading innovator in the telecommunications sector, is actively seeking a skilled and dedicated Technical Support Engineer to join their esteemed team in **Kimberley, Northern Cape, ZA**. This critical role involves providing high-level technical assistance to enterprise clients, resolving complex network and system issues. You will be a crucial part of ensuring the seamless operation of our client's advanced infrastructure for their most valued customers. This is an on-site position, offering a dynamic and collaborative work environment where you can directly impact client satisfaction and contribute to cutting-edge technological advancements. We are looking for individuals with a passion for technology and a commitment to delivering exceptional support in a fast-paced setting. Your expertise will be essential in maintaining our client's reputation for reliability and service excellence.

Key Responsibilities

• Provide advanced technical support for network infrastructure, servers, and related hardware/software.
• Diagnose and resolve complex hardware, software, and network connectivity issues for enterprise clients.
• Perform root cause analysis for recurring technical problems and implement permanent solutions.
• Install, configure, and maintain network equipment and server environments.
• Respond to support tickets and customer inquiries within defined service level agreements (SLAs).
• Collaborate with engineering and product development teams to troubleshoot and elevate critical issues.
• Develop and maintain technical documentation, including troubleshooting guides and system configurations.
• Conduct on-site client visits for installations, upgrades, and complex problem resolution.
• Mentor junior support staff and share technical knowledge.

Requirements

• Minimum of 5 years of experience in a technical support or network engineering role.
• In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP), routing, and switching.
• Experience with server operating systems (Windows Server, Linux) and virtualization technologies (VMware, Hyper-V).
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Relevant certifications such as CCNA, CompTIA Network+, or MCSA are highly advantageous.
• Excellent communication skills, both written and verbal, for interacting with technical and non-technical users.
• Ability to work effectively under pressure and manage multiple priorities.
• Must be able to work on-site in **Kimberley, Northern Cape, ZA**.
• A degree in Computer Science, Engineering, or a related technical field is preferred.

Benefits

Our client offers a competitive salary package, including ** R per annum**, plus potential performance bonuses. We provide comprehensive medical aid, a retirement fund, and opportunities for continuous professional development. Employees will have access to the latest technology and training. This role is based at our modern facility in **Kimberley, Northern Cape, ZA**, offering a stable and challenging career path within a leading industry player.